About
Activity
1K followers
Experience & Education
Licenses & Certifications
Volunteer Experience
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Salesforce Administrator
St Kilda Mums
- 2 months
Children
St Kilda Mums is non-for-profit organisation where Salesforce is used for tracking donors and their donations. The system is run by volunteers and I am honoured to have been one of them. As one of the volunteers, I provide system administration to its Salesforce instance.
Courses
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Salesforce Administration Essentials For New Admins
ADM201
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Salesforce Administration Essentials for Experienced Admins
ADM211
Projects
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IBM - Odyssey Project
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Project Managed as part of team working on Project Odyssey to implement Oracle's Customer Care and Billing system (CC&B), replacing numerous Energy Australia's legacy systems. Focusing on developing infrastructure, change management process, environment management and improvements and supporting the implementation of these processes. This saw the successful deployment of a new Retail IT Platform to support shared Energy Australia and IBM goals.
Achievements include:
• Infrastructure…Project Managed as part of team working on Project Odyssey to implement Oracle's Customer Care and Billing system (CC&B), replacing numerous Energy Australia's legacy systems. Focusing on developing infrastructure, change management process, environment management and improvements and supporting the implementation of these processes. This saw the successful deployment of a new Retail IT Platform to support shared Energy Australia and IBM goals.
Achievements include:
• Infrastructure Project Manager for the deployment of IT hardware in support of retail IT platform.
• Managed application and data release to the production environments and all sub environments.
• Managed environment stakeholders to schedule and deploy releases for application teams.
• Used analyst skills to transform the needs of the business users and stakeholders into functional/technical requirements.
• Liaise with Energy Australia to develop a detailed plan to deliver a new Retail IT Platform that will support shared Energy Australia and IBM goals.
• Coordinate with teams to ensure procedures, plans and processes are developed correctly
• Presented as a Project Manager to both IBM and Energy AustraliaOther creatorsSee project
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