Greater Melbourne Area
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About

Accomplished IT consultant offering more than twenty years of solid knowledge and…

Activity

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Experience & Education

  • IBM

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Licenses & Certifications

Volunteer Experience

  • Salesforce Administrator

    St Kilda Mums

    - 2 months

    Children

    St Kilda Mums is non-for-profit organisation where Salesforce is used for tracking donors and their donations. The system is run by volunteers and I am honoured to have been one of them. As one of the volunteers, I provide system administration to its Salesforce instance.

Courses

  • Salesforce Administration Essentials For New Admins

    ADM201

  • Salesforce Administration Essentials for Experienced Admins

    ADM211

Projects

  • IBM - Odyssey Project

    -

    Project Managed as part of team working on Project Odyssey to implement Oracle's Customer Care and Billing system (CC&B), replacing numerous Energy Australia's legacy systems. Focusing on developing infrastructure, change management process, environment management and improvements and supporting the implementation of these processes. This saw the successful deployment of a new Retail IT Platform to support shared Energy Australia and IBM goals.

    Achievements include:
    • Infrastructure…

    Project Managed as part of team working on Project Odyssey to implement Oracle's Customer Care and Billing system (CC&B), replacing numerous Energy Australia's legacy systems. Focusing on developing infrastructure, change management process, environment management and improvements and supporting the implementation of these processes. This saw the successful deployment of a new Retail IT Platform to support shared Energy Australia and IBM goals.

    Achievements include:
    • Infrastructure Project Manager for the deployment of IT hardware in support of retail IT platform.
    • Managed application and data release to the production environments and all sub environments.
    • Managed environment stakeholders to schedule and deploy releases for application teams.
    • Used analyst skills to transform the needs of the business users and stakeholders into functional/technical requirements.
    • Liaise with Energy Australia to develop a detailed plan to deliver a new Retail IT Platform that will support shared Energy Australia and IBM goals.
    • Coordinate with teams to ensure procedures, plans and processes are developed correctly
    • Presented as a Project Manager to both IBM and Energy Australia

    Other creators
    See project

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