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Andy Venables reposted thisAndy Venables reposted thisRecently, our CEO Andy Venables joined Marc Sumner on the Channel Chat podcast to discuss the evolution of the MSP market, the realities of ServiceNow adoption, and why the traditional consultancy model is starting to fall short. 👀 Watch the full episode and find out more here... https://lnkd.in/emq2bFmbFrom Hours to Outcomes: Our CEO’s Channel Chat InterviewFrom Hours to Outcomes: Our CEO’s Channel Chat Interview
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Andy Venables shared thisNew pod! 🎤 💭 Thanks Marc Sumner for the great conversation and the trip down memory lane!Andy Venables shared this“Why are we charging hourly… to repeat the same thing over and over again?” That moment from Andy Venables, CEO of POPX says it all. Consultancy works. But is it efficient? 👉 Do it once 👉 Standardise it 👉 Scale it That’s the shift from projects → managed services …and where real margin sits. If you’re still thinking in hours… this might change your view 👀 🎧 Watch on YouTube: https://lnkd.in/eQzkdhY6 🎙️ Listen on Spotify & Apple Podcasts: https://lnkd.in/eSpNFQyW Proudly supported by SonicWall, Arrow Cloud UK & Ireland, AMD, Check Point Software, Purechannels, KOMZ, and N-able.
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Andy Venables reposted thisAndy Venables reposted this🚀 MSPs: Transform Your Quote Process with Next-Gen CPQ Struggling with slow quoting, manual SKUs and messy spreadsheets? Join POPX & ServiceNow on 11 March @ 11:00am to see how next-gen CPQ can simplify complex service pricing, accelerate sales cycles, and scale your MSP ops with confidence. Live demo + expert Q&A - don’t miss it! 👉 Register now: next-gen CPQ for MSPs https://lnkd.in/ed79eRkS
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Andy Venables reposted thisAndy Venables reposted this🥶 Thank you to everyone who joined us yesterday for an unforgettable day - despite the arctic conditions! We had a fantastic time hosting our customers and guests at the stunning Holland & Holland Shooting Grounds in Northwood for our AI for MSPs event. Here’s a glimpse of the clay shooting experience... and it turns out we had quite a few hidden sharpshooters in the group! 🎯👏 #POPX #AI #ServiceNow #MSP #Event #Networking #TeamPOPX #Partnership #Innovation
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Andy Venables shared thisGreat to be talking all things gen AI with our customers and ServiceNow this morning. Watch out clay pigeons 🔫Andy Venables shared thisGreat to see a full house this morning at Holland & Holland Shooting Grounds for our AI for MSPs Event with ServiceNow. POPX CEO Andy Venables welcomed our guests and now Nir Evron is sharing his insights on agentic AI and how it’s shaping the industry. #MSP #ArtificialIntelligence #POPX #ServiceNow #AgenticAI
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Andy Venables shared thisGreat to sit down (virtually) with Paul Brady and chat about what it’s really like to onboard to ServiceNow the POPX way! 🚀Andy Venables shared this🎯 Scaling fast? Struggling to simplify operations? You’re not alone. In yesterday’s webinar with Natilik, we explored how to adopt ServiceNow without the chaos - with POPX - and this clip says it all 👇 🎥 Watch as Paul Brady explains to Andy Venables how POPX helped Natilik boost operational efficiency and client satisfaction — without months of custom dev work. 🚀 With POPX, MSPs like Natilik are: ✅ Going live on ServiceNow in weeks, not months ✅ Improving CSAT with self-service and automation ✅ Scaling services without scaling cost 🔁 Missed the session? Catch the full replay here: https://lnkd.in/ei5_QDa7 💬 What’s the biggest blocker in your ServiceNow journey right now? #ServiceNow #MSP #CustomerExperience #ITOperations #DigitalTransformation #POPX #Webinar #Automation #Scalability
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Andy Venables reposted thisAndy Venables reposted this🚨 MSPs: Planning to implement ServiceNow in the next 12 months? Don't miss this exclusive webinar with Paul Brady of Natilik, a high-growth MSP, as he shares how they modernised, automated, and scaled their service operations — fast. 🔍 Whether you're aiming to: ✅ Support rapid growth ✅ Improve underperforming service delivery ✅ Launch a self-service portal ✅ Modernise legacy systems and stay competitive …this 30-minute session will give you practical, real-world insight into what works (and what doesn’t) when implementing ServiceNow in an MSP context. ⚡ See how to deliver faster outcomes without months of custom dev Save your seat (or sign up to receive the recording) now: https://lnkd.in/eH-Fv7Cc #MSP #ServiceNow #CIO #CustomerExperience #ITTransformation #ManagedServices #POPX #ITAutomation #SelfService #MSPLeadership
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Andy Venables reposted thisAndy Venables reposted thisAre you REALLY meeting your customers' expectations? 📊 90% of customers worldwide now expect companies to offer online self-service portals. 💬 67% actively prefer self-service over speaking to a representative. YET, HERE'S THE CATCH. Only 14% of customer service issues are fully resolved through current systems. This gap represents a huge opportunity for MSPs to step up with better, smarter self-service solutions. Want to know how? Our latest blog post reveals the strategies to bridge this gap, empower your customers, and transform your business through intuitive, AI-driven portals. 📚 Read the blog post and download the ebook to unlock unstoppable growth today: https://lnkd.in/etR4GV-q #CustomerExperience #MSP #SelfService #BusinessInnovation #TechSolutions
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Andy Venables reposted thisAndy Venables reposted thisRunning an in-house service desk can hold MSPs back. High costs, scalability challenges, and tech complexity often lead to inefficiencies that strain resources and impact client satisfaction. That's where Service Desk as a Service (SDaaS) comes in. POPX's SDaaS solution, powered by ServiceNow, transforms the way MSPs deliver support to their clients by offering: ✅ Significant cost savings – Pay only for what you use. ✅ Effortless scalability – Adapt quickly as your business grows. ✅ Expertly designed workflows – Streamlined operations, reliable outcomes. ✅ Enhanced client satisfaction – Proactive support and reduced downtime. By leveraging SDaaS, MSPs can focus on strategic growth, leaving behind the headaches of service desk management. Want to learn more about how SDaaS can transform your MSP? Check out our latest blog post here 👉 https://lnkd.in/emiic6FP #MSPs #ServiceDesk #SDaaS #BusinessGrowthWhy every MSP needs a Service Desk as a Service (SDaaS) solutionWhy every MSP needs a Service Desk as a Service (SDaaS) solution
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Andy Venables liked thisAndy Venables liked thisIt is with mixed emotions that I finally leave the incredible Harris Boys' Academy East Dulwich after 13 wonderful years at the school. It has been an absolute privilege to lead it for the last 4 years, as Principal, and it is a time I will always remember fondly. The staff, students and parents are all amazing and I will miss them all. The GCSE and A Level outcomes this year, especially the transformation in our 6th Form and student destinations at top universities, make me incredibly proud for one final time. However, this is the start of a really exciting new journey as Principal of Harris Academy Beckenham. I want this school to be the number one choice in the local area. I want it to be known for its unrelenting ambition for every single student as well as students feeling part of the most caring school possible. I can't wait to get started in an already fantastic place but one with so much more potential.
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Andy Venables liked thisAndy Venables liked thisVery pleased to share a publication from my PhD research, now published in ESMO Open. A huge thank you to my supervisors, co-authors, collaborators, and, most importantly, the patients who made this research possible. 📄 https://lnkd.in/gXPwDu5yHER1–HER4 expression and co-expression in advanced urothelial carcinomaHER1–HER4 expression and co-expression in advanced urothelial carcinoma
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Andy Venables liked thisAndy Venables liked thisFive years ago, at 18, I was given a chance most people don’t get straight out of school: a fully funded degree apprenticeship. No student debt. No guessing whether the theory would translate into a real career. Just the opportunity to learn ServiceNow on the job while working towards a BSc in Digital & Technology Solutions at the University of South Wales. That chance came from FlyForm. I want to thank Philip Davies and Arron Davies for believing in an 18 year old who barely knew what a CMDB was, let alone how to fix one. My final year project ended up being a dissertation on why CMDBs fail, which felt fitting given where it all started. Now I’m graduating with that degree in hand, now working as a Solutions Consultant at POPX. None of it happens without that first opportunity. If you’re weighing up a degree apprenticeship versus the traditional university route, feel free to reach out. Happy to share how it worked out for me.
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Andy Venables liked thisAndy Venables liked thisseems to sum up my life quite nicely at the moment 🤔
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Andy Venables liked thisAndy Venables liked thisMost people will recognize Bill Gates. Very few will recognize Fred Luddy. Yet one of them changed my life. Today, while watching the USA 🇺🇸 vs Paraguay 🇵🇾 match, the camera briefly showed Fred Luddy in the crowd. For most people, it was just another face on the screen. For me, it was a reminder. A reminder that one person’s idea can create an entire industry. ServiceNow didn’t just become a successful company. It created careers. It created businesses. It created opportunities for thousands of people around the world. I’ve spent a significant part of my career in the #ITSM ecosystem, delivering hundreds of implementations and building businesses around the platform. Without realizing it, many of us have built parts of our lives on top of an idea Fred had years ago. The people who truly change the world are not always the most famous. Sometimes they’re the builders quietly creating the foundations that everyone else stands on. Thank you, Fred. ⚽ Funny how a soccer game can unexpectedly remind you where your journey started. #ServiceNow #FredLuddy #Entrepreneurship #Innovation #ITSM #Leadership #AI #WorldCup — Hichem Guemiri, creator of ADVNT “Most people know the celebrities. The real builders recognize the architects.
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Giani Segatto
We’ve built salary sacrifice schemes for pensions, bikes, and electric vehicles. Why not housing? As a Software Engineering Manager, I spend my days architecting resilient systems. But outside work, I’m navigating a mortgage landscape that feels anything but resilient, with volatile rates, rising costs, and no structural support for working families. Here’s the gap: Mortgage payments often are our largest monthly expense, which must be made from post-tax income. Yet other long-term assets benefit from salary sacrifice. Why not allow capped pre-tax contributions toward our primary residence mortgage? Imagine being able to salary-sacrifice £500–£1,000/month toward your mortgage: 🔹 Hundreds of pounds/month in tax savings 🔹 Reduced housing stress and improved retention 🔹 Fairer treatment for mid-career professionals balancing family and financial growth It’s time to rethink housing support not just through subsidies, but through structural fairness. If we can salary sacrifice for pensions, bikes, and electric vehicles, why not housing? What’s stopping us?
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Daniel Del Piccolo
New Episode - Navigating the Shift to Maximo APM 🎧 On this episode of the show I am joined by senior product manager Alex Melamed who brings a wealth of knowledge and experience around asset performance management📊 This discussion was really interesting in that it covered 🌟HOW and WHY 🌟 users can - and should - be starting to use the additional modules in MAS to make their way to a condition based monitoring solution and beyond. On top of that, Alex brought in the discussion about reliability strategies and how AI fits into this APM picture. A perfect episode to help users understand what it all is, and how they can start using it straight away, out of the box 📦 Additionally, you might get to experience a worlds first ever MAS Monitor VS MAS Health RAP BATTLE! 🎤 Enjoy the content everyone ☺️ 🔗 - https://lnkd.in/ekFcG28a #maximo #mas #assetmanagement #apm #monitor #health
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Simon Carson
The middle of the ops market is disappearing January delivered 451 UK & Ireland GTM/Ops roles. 42% were titled “Manager”, but Senior IC roles accounted for just 6%.* That’s interesting because the strongest ops teams I see aren’t built entirely from managers. They’re built on senior individual contributors, the technical backbone. People who: – Own forecasting models – Understand data structure – Build systems properly – Don’t need headcount to create impact But January hiring skewed toward two extremes: Early-career execution, or leadership titles. The experienced specialist tier, operators with depth but no direct reports, was thinner than you’d expect. That creates a strange team shape. Companies want strategic impact but they’re either hiring execution capacity or leadership expecting leverage. The middle layer, the people who quietly make revenue architecture work, show up less frequently in job specs than they should. You can build a team without that layer; it just won’t be very stable. Titles were abundant, specialist depth was not.* In ops, the backbone matters more than the headline. Source: Carson Harris GTM & Revenue Operations Hiring Index, February 2026 (451 UK & Ireland roles analysed)
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