Bentonville, Arkansas, United States
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  • HRG - Harvest Revenue Group

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Volunteer Experience

  • Chair of the Board of Directors

    Havenwood

    - 2 years 9 months

    Social Services

  • Fundraiser Volunteer

    Havenwood

    - 9 years 8 months

    Social Services

  • Board Member

    NWA Continuum of Care

    - Present 3 years 8 months

    Social Services

    Coordinating a community response to end homelessness in Northwest Arkansas.

Publications

  • HRG Excessive Defectives Case Study: Impact & Prevention Strategies for Retail Suppliers

    HRG

    Excessive defective claims create friction within the Supplier-Retailer relationship. While nominally contractual, this category can become a catch-all for merchandise that is not actually defective, or was damaged outside of the Supplier's scope of responsibility. When invalid, these deduction claims can lead to significant issues:In most cases, the root cause can be traced back to miscoding, the occasional nature of true excessive defective events, or lack of proper training. Experience shows…

    Excessive defective claims create friction within the Supplier-Retailer relationship. While nominally contractual, this category can become a catch-all for merchandise that is not actually defective, or was damaged outside of the Supplier's scope of responsibility. When invalid, these deduction claims can lead to significant issues:In most cases, the root cause can be traced back to miscoding, the occasional nature of true excessive defective events, or lack of proper training. Experience shows that many deductions in this category can also be attributed to power and equipment failure. Over half of excessive defective claims in this case study can be demonstrated to be disputable.

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