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Andrew Ohm shared thisMore than 20 years ago, during my days at CEB and before business school, I wrote about wanting to build my own advisory practice. Today, I’m doing it: I’m launching Ohm Advisory. Late last year, I left Starbucks and took the first real break of my career. I left a company I loved, where I spent more than 12 years honing my craft and building lasting relationships with so many partners I’m grateful to call friends. I’ll always be thankful to Starbucks, my leaders, and my teams for the constant opportunity to be “in the ring” on a wide range of complex, highly visible challenges. My sabbatical has been one of the best professional decisions I’ve made. It gave me room to step back, reassess my personal compass, my values, my energy, and where I wanted to invest myself next. It also gave me time for long conversations with people I admire. Through this period of discernment, I realized I wanted to build around the work I most love doing and the strengths I most want to use: helping leaders frame the real question, see patterns in complexity, bring people to common ground, open new possibilities, and turn unclear ambitions into forward momentum. Ohm Advisory brings together so many threads of my career, and building it has truly been a labor of love. I’m excited to invest deeply in helping leaders and organizations get unstuck, make sense of messy situations, and move important aspirations forward. If that’s where you are, or you’re sitting next to someone who is, I’d love to hear from you. ohmadvisory.com
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Andrew Ohm shared thisOne of the things I continue to appreciate most about the SoCal community is the diversity of perspectives and industries represented in gatherings like these. Leaders from entertainment, tech, hospitality, and beyond, coming together and bringing that special energy that always comes when you fill a space with people who are deeply curious, human-centered, and excited to learn from one another. Really grateful for the chance to meet new faces, reconnect with others, and have the kind of conversations that remind you how much great thinking and creativity exists across Southern California. Thank you Dscout, for always hosting the best get-togethers, with great people, great food, and great conversations. #PeopleNerds #LosAngeles #ExperienceLeadershipAndrew Ohm shared thisRooms like this one don't happen by accident 📆 Last night in Los Angeles, we had the chance to bring together some of Dscout's incredible customers and prospects for dinner. What struck me most wasn't the food or the venue - it was the conversation. Every person at that table is doing meaningful work. And what makes this community special is that they don't just use Dscout - they show up for each other. Sharing what's working, what isn't, and how they're thinking about the future of research. That's the People Nerds spirit in its purest form. A large part of Dscout's success is because of the individuals shown below - people who are willing to be open, push us to be better, and build alongside us. We don't take that lightly. Can't wait to do it again 🥂 New friends made last night: Andrew Ally Arjun Jordan Bruna Felicitas #Dscout #PeopleNerds #UXResearch #KWhole
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Andrew Ohm reposted thisAndrew Ohm reposted thisInspired first day in Los Angeles with Andrew Ohm, Kamyar Keshmiri, and Eric Kabisch to connect over a beautiful sunset dinner to talk about how we can discover and build the Design Executive Council community in the region. There’s untapped potential in this sunny part of the world that inspires me—from the worlds of entertainment, media, gaming, healthcare to defence and manufacturing. I’m looking forward to continue building this region out, alongside the other great hubs in our network!
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Andrew Ohm shared thisOver the past three months, I’ve had the opportunity to participate in the AGB Govern NOW Leadership Academy, and just wrapped it up in Denver with an incredible cohort of trustees and higher ed leaders. It’s been a deeply educational experience, especially in my role as a trustee at Hope College. We spent time digging into: • fiduciary responsibilities of boards • academic freedom and free expression • board independence • what good governance actually looks like in practice What stood out to me most is that good governance isn’t just structure or theory, it’s something that has to be practiced. It’s a daily discipline, it’s hard work, it requires constant intentionality, and there is real craft to it. At a time when higher education is facing rapid change and uncertainty (a truly “VUCA” environment), I’m walking away with a stronger foundation, better frameworks, and a deeper appreciation for the role boards play in navigating both risk and opportunity. Grateful to AGB (Association of Governing Boards of Universities and Colleges), PEN America, and Mellon Foundation for supporting this experience, and especially to my cohort for the conversations and shared learning along the way. Looking forward to bringing this back to my work with Hope College and continuing to build my expertise in governance. #AGBGovernNow #HigherEdGovernance #HigherEducation #HopeCollege
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Andrew Ohm shared thisSocial intrapreneurship is hard. There’s no shortage of wicked problems to tackle and for people looking to drive meaningful change, it can feel overwhelming to know where to start. The Aspen Institute's First Movers Fellowship is life-changing and develops purpose-driven business leaders by strengthening their resiliency, adaptability, strategic problem solving, and leadership skills. It’s also an incredible, tight-knit community which proves particularly valuable as big systems change often requires partnership across organizations & industries. Know a leader who might be a great candidate? Nominate them (nominations accepted year-round). And feel free to share this post! Not 100% sure that they would be interested or would qualify but you believe deeply in them? Again, nominate them. You never know for sure until you try. Have a candidate in your organization who’s been invited to participate as a Fellow? I wholeheartedly encourage you to support them. The skills, network, practices, and impact that they bring back to your organization will be priceless and will also compound over time. Learn more below: #AspenInstitute #LeadershipDevelopment #DesignThinking #InnovationAndrew Ohm shared this💡 Do you know a business leader ready to unlock their full leadership potential? The Aspen First Movers Fellowship equips mid-career business leaders with the skills they need to generate real business value alongside positive social and environmental impact. Fellow James Ossman of Etsy shares how the Fellowship helped him clarify his purpose and equipped him with concrete tools around innovation, problem solving, and management. 👉 Learn more about the Fellowship or nominate a leader today: https://lnkd.in/gKZsTqhU #FirstMoversFellowship #CorporateLeadership #LeadershipDevelopment Larcy Cooper Andrew Ohm Patrick Liang Emily Alati Jason Scott Lindsey Blumenthal Bonnie Lei Chaya Nayak Jack Soos Kaity M. Ruger, MPH
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Andrew Ohm shared thisSharing this role for visibility. Microsoft's CEO Co-Innovation Team works with the highest level of executive leadership at both Microsoft and its customer teams. This is an incredibly talented team with carte blanche access to a full suite of interesting, big-bet strategic business challenges. #DesignThinking #Innovation #BusinessDesignAndrew Ohm shared thisOur team is HIRING! We’re looking for an executive advisory lead to run bespoke, high-stakes C-suite work at the intersection of AI, strategy, and innovation. If you thrive in ambiguity, bring executive presence, and can turn complex business challenges into clear direction and actionable outcomes—this role is for you. You’ll partner directly with C-suite leaders and navigate across engineering, product, industry, and go-to-market teams to design for future-state visions that can redefine industries. Interested (or know someone who is)? Check out the opening on the CEO Co-Innovation Team. https://lnkd.in/gdytrjyH
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Andrew Ohm reposted thisAndrew Ohm reposted thisGreat leaders don't avoid turnarounds; they run straight at them. When a brand this iconic stumbles, the work isn't flashy. It's disciplined. Customer-led. Relentless. And that's where real #leadership shows up. It's been exciting to watch Starbucks regain momentum. Proud of the Yum! Brands and Taco Bell alumni that are making a huge impact on the turnaround. Brian Niccol, Tressie Lieberman, Mike Grams, Erika Prime, Meredith Sandland, Andrew Ohm #retail #cpg #careers #food #beverage #leadersip #careers https://lnkd.in/emD7MCY3Starbucks Says Turnaround ‘Ahead of Schedule’ as Sales ReboundStarbucks Says Turnaround ‘Ahead of Schedule’ as Sales Rebound
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Andrew Ohm shared thisProud to be part of the AGB Govern NOW Leadership Academy 2026, a critical learning experience for trustees and system leaders navigating unprecedented challenges to higher education. This Academy, led by the AGB (Association of Governing Boards of Universities and Colleges) in partnership with PEN America, focuses on fiduciary responsibility, institutional autonomy, academic freedom, and free expression, topics that feel more urgent than ever. Grateful to be learning practical governance approaches alongside peers committed to protecting the future of higher education. #AGBGovernNOW #HigherEdGovernance #AcademicFreedom #FreeExpression #Trusteeship #HopeCollege
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Andrew Ohm reposted thisAndrew Ohm reposted thisFantastic first Design Executive Council dinner in Los Angeles / Culver City on the eve of Halloween! Thank you to our member Eric Kabisch for co-hosting with me, and with special guests Sam Choi (Centene Corporation), Andrew Ohm (Starbucks), Philip Cronerud (Visa) and Iain McConchie (Yahoo) for joining our inaugural dinner. I asked “what’s top of mind?” and AI remains to be the subject of the moment. We had three hours of productive conversation that shared against business imperatives design executives need to be prepared for, and eventually solve for. I was impressed by this group’s mindsets for impact across healthcare, retail, financial services to advertising and content. One of my favorite points of our conversation dove into how we often talk about best practices, but not enough about best problems. This is a moment of best problems. We are surrounded by more unknowns than ever before, and leaders need to prioritize those best problems to address and move the needle forward. Empowering these two dualities can help us focus and innovate as much as use what is tried and true. Thank you to this fantastic group for a great evening together, I’m excited to help continue advancing design leadership through our community. If you’re curious about the Design Executive Council membership community, check us out here: https://lnkd.in/eEnPisBF
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Andrew Ohm reacted on thisIt’s official. I'm two-time Best Lawyer-recognized Lee Petro. When I go to sleep at night, I'm not just a guy going to sleep. I'm two-time Best Lawyer-recognized Lee Petro going to some well needed shut-eye. And when I dream, I don't dream any old dream. No sir. I dream of being three-time Best Lawyer-recognized Lee Petro. Because then I would be enough. It would finally be true. And I can stop this terrible search. For what I know ultimately won't fulfill me. But in all seriousness, congratulations to my 209 colleagues at Dickinson Wright, and all my friends who were similarly recognized. #JimCarrey https://lnkd.in/exqs762SAndrew Ohm reacted on thisWe are pleased to share that the Best Lawyers in America®, Lawyer of the Year, and Ones to Watch 2027 editions have awarded 210 recognitions to Dickinson Wright attorneys. There are 180 lawyers recognized on the Best Lawyers in America® list, with 13 lawyers recognized on the “Lawyer of the Year” list, and 17 lawyers recognized on the “Ones to Watch” list. Our sincerest congratulations to all! Read the full list here: https://bit.ly/4gFNeUS #DWLaw #BestLawyers
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Andrew Ohm reacted on this"Mentor" is a big word. Early in my career, it always felt a little awkward to seek one out. Now, I've come to think of it less as a title and more as something that happens organically: advocacy, belief, sponsorship, and a willingness to say uncomfortable things out loud. I've benefited enormously from the leaders at Mattel, Inc. who shaped my path—especially Chris Down, Ed Duncan, Diana Hoskins Schildhouse, Krista Berger, Aimee L., Jim Ward, David Traughber, and Brett Zivic—by pushing me into big rooms, helping me see new directions, and offering equal doses of support and tough love. The best way to thank them is to pay it forward. I'm lucky to work with exceptional people who make that both possible and deeply rewarding. I'm grateful to be recognized as a nominee for Mentor of the Year at the 2026 Wonder Women Awards hosted by Women in Toys, Licensing & Entertainment. Thank you to the WiT - Women in Toys, Licensing & Entertainment organization for this recognition and for the continued commitment to supporting and celebrating the diverse talents of women across our industry.
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Andrew Ohm reacted on thisAndrew Ohm reacted on thisI'm honored to be recognized as one of the most influential leaders in People Analytics and among the Top 5 Vision & Ideas Influencers for 2026, based on a network analysis of my peers. As AI becomes increasingly adept at answering what, the enduring value of people analytics lies in answering why; helping leaders make better decisions, strengthen relationships, and unlock human potential. A sincere thank you to Andrew Pitts, Richard Rosenow, Stephanie Murphy, Ph.D., Greg Pryor, and the many colleagues, collaborators, and friends who have challenged my thinking and shared this journey with me. This recognition reflects the collective work of an incredible community.
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Andrew Ohm reacted on thisAndrew Ohm reacted on thisI've joined VIVALDI_ as Partner, Consumer Goods. I've spent my career on the buying side of consulting. Danone, Diageo, SABMiller, AB InBev. I owned the P&L. I built the US innovation pipeline that delivered $900M in net revenue and the #1 beer innovations of 2023 and 2025. I made the capital calls across a $3.4B global portfolio. I funded brands and I killed brands, and I defended both to a CFO who wanted one number. Two things I learned doing it. Growth that can't be repeated isn't a strategy. It's luck with better PR. And most companies are still spending against demand that moved years ago. Marketing knows. Finance knows. Neither has a number they both trust. I never had that number either, and I've been pitched plenty of frameworks that promised it. Vivaldi is the first place I've seen produce one. Their Demand and Economic Profit Loop traces every dollar a company deploys, from cash invested to economic profit created or destroyed, then connects it to where demand is actually going. A CMO, a CFO and a GM end up arguing from the same number instead of three. That is the number I always wanted and never had. So I'm excited to build and scale the Consumer Goods practice from New York, with all my new colleagues at Vivaldi. If you're simplifying a portfolio, defending innovation spend to finance, or trying to get marketing and finance to agree on what growth actually costs, those are the conversations I'm here for. And if we've worked together, built together, or crossed paths in CPG, I'd love to reconnect.
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Andrew Ohm reacted on thisAndrew Ohm reacted on thisWe are pleased to welcome five new members to our Board of Trustees and announce three Executive Committee appointments. This group of dedicated individuals brings valuable expertise to Hope’s governance. 🔗 Read more: https://goho.pe/4pcu2kq
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Andrew Ohm reacted on thisAndrew Ohm reacted on thisHad a great time in London teaching executives with Amanda Slavin and Dr. Marcus Collins for Michigan Ross School of Business Executive Education. What I love about teaching is you often show up to give answers and leave with sharper questions. Shoutout to everyone who attended, thanks for having me!
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Licenses & Certifications
Volunteer Experience
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Member of Board of Trustees
Hope College
- Present 5 years 3 months
Education
Executive Committee Member - Chair of Living the Mission Committee
https://hope.edu/news/2021/campus-life/new-trustees-elected-to-hope-board.html -
Advisory Board Member, Design & Innovation Portfolio
Customer Management Practice
- Present 8 years
https://www.designinnovationglobal.com/events-design-thinking/advisory-board
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External Advisory Board Member - Office of Possibilities
Hope College
- Present 5 years 3 months
Education
https://hope.edu/offices/possibilities/
Honors & Awards
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2024 Starbucks Bravo Award
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2021 Starbucks Bravo Award
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2020 Starbucks Bravo Award
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2014 Starbucks Bravo Award
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2013 Spirit of Starbucks Award
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Brad Reese
Brad Reese Growing REESE'S… • 17K followers
The moment Wall Street analysts question REESE’S brand strength and pricing power, the issue stops being ingredients and starts being accountability. Because when REESE’S is in doubt, The Hershey Company’s entire stock market valuation is in doubt, all $46.568 billion of it as of February 25, 2026. And Simply Wall St just put that doubt in writing. Simply Wall St didn’t speculate, it documented. And the record is now part of the public financial narrative: 1. REESE’S unit sales are declining, contradicting the story of resilient demand. 2. REESE’S margins are compressed, despite repeated price increases. 3. REESE’S input costs continue rising, exposing the limits of cost‑engineering. 4. Health trends are unfavorable, increasing dependence on REESE’S brand trust. 5. And the authenticity of The Hershey Company highest‑equity brand, REESE’S, is now in dispute. This is not noise. It’s a pattern and patterns are what Wall Street analysts’ price. Yet The Hershey Company's 2026 guidance, issued before the ingredient controversy, still assumes REESE’S will single‑handedly deliver the earnings rebound. That assumption now sits on a foundation Wall Street is openly questioning. And the contradiction at the center of The Hershey Company's narrative is impossible to ignore: You cannot quietly alter a century‑old flagship brand like REESE'S and still claim "pricing power" as if nothing changed. Simply Wall St said it plainly: the ingredient dispute "adds uncertainty around REESE'S authenticity" and could directly undermine the bullish revenue and earnings forecasts through 2028. That is Wall Street analyst code for: the valuation premium is no longer secure. REESE'S pricing power is not a tagline; it is a measurable financial asset. It evaporates the moment consumers believe REESE'S has changed while REESE'S prices keep rising. And when REESE'S pricing power cracks, The Hershey Company multiple cracks with it. The Hershey Company's entire investment narrative rests on one fragile premise: REESE’S is strong enough to offset every structural weakness in the portfolio. But REESE'S is only strong when its truth is intact. Once REESE'S authenticity is questioned, the market recalibrates. Once REESE'S trust erodes, the valuation compresses. Once the flagship REESE'S brand is compromised, the portfolio becomes exposed. And that brings the responsibility squarely to The Hershey Company's Board of Directors. The board now faces a decision that cannot be delegated, deferred or spun: 1. Disclose exactly what changed in the REESE’S formula, when it changed and why it changed. 2. Or accept that Wall Street analysts will continue to fill the information vacuum and reprice The Hershey Company accordingly. HSY's $46.568 billion stock market cap now hinges on a REESE'S brand‑integrity breach! What's your take? https://lnkd.in/eAyGABjE
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Helen Donald
STRAT7 • 670 followers
My colleague Kate Jones wrote a piece a while ago about the 'wellness drift' we're seeing in consumer health but Lauren Stiebing is right here that this phenomenon is much broader. Whether its benefit stacking, function integration or health outcomes delivery, brands are clamouring to find ways to justify their price premium over private label and re-inject value into increasingly commoditised categories. There's a risk here however, that established CPGs may panic and switch into reactive 'me too' mode - copying successful value propositions instead of truly understanding the consumer needs, motivations and trends that are driving their growth. The real opportunity lies in understanding the intersections between evolving consumer needs, cultural shifts and emerging technologies — and using those insights to unlock new forms of value, rather than simply mimicking what already exists. #cpg #innovation #growth #consumercentricity
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Fernando Lira
JML Group Japan • 3K followers
I recently walked past this 7-Eleven banner in Japan featuring top celebrities and a prominent line of musical notation. My immediate thought: "interesting. They’re visually triggering the iconic 7-Eleven entrance chime! It’s auditory brand recognition." Just to be sure, I fed the image into Gemini and asked for an analysis of the sheet music. The AI went full music-theorist on it. It told me the key signature was incorrect, the rhythmic notation was physically impossible, and the resulting sound would be a confused, jazzy "Boop-Beep-Bap." Gemini essentially concluded it was the musical equivalent of a broken doorbell.🫠 A case of a designer throwing random "cheerful" notes on a page without meaning. I almost took that as the final answer. But to be sure, I started digging. When I zoomed out and looked at the full campaign ecosystem, the optics changed. If you read the text underneath those "impossible" notes ("Na-ni-ga-a-ru-ka-na"), you realize this isn't a botched attempt at the entrance chime. It’s the literal vocal melody for 7-Eleven’s new nationwide campaign jingle: "What will we find, 7-Eleven?" The AI was technically correct about the strict rules of sheet music in isolation, but it completely failed to understand the marketing context. It’s a fine reminder of how we operate right these days. AI is an incredible tool for analyzing raw data, but it is terrible at reading the room... Like really really bad haha. If we just accept an AI's first assessment as the absolute truth, we risk making strategic decisions based on flawed data. Critical thinking and contextual awareness aren't "nice to have" skills (especially these days) they are the only things separating you from a very confident, very wrong AI output. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗝𝗠𝗟 | 𝗙𝘂𝗹𝗹 𝗦𝗽𝗲𝗰𝘁𝗿𝘂𝗺 𝗠𝗮𝗿𝗸𝗲𝘁 𝗘𝗻𝘁𝗿𝘆 Data needs context. We provide both. In the Japanese market, technical analysis will only get you so far without cultural and operational context. JML brings the human expertise required to turn raw information into a viable market entry strategy. #ArtificialIntelligence #MarketingStrategy #JapanBusiness #CriticalThinking #7ElevenJapan #MarketEntry #JML
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Jeffrey Slater
The Marketing Sage -… • 5K followers
The Real Margin Question for Conventional Retail: Let's Talk Numbers. After 40+ years navigating the CPG space, I keep coming back to the same fundamental question—and I genuinely want to hear what experienced operators and new brand owners think. If you're launching or scaling a brand through conventional retail today (think supermarkets, grocery chains, mass retailers), what gross margin do you actually need? Not the theoretical number. The real number that lets you: Invest in marketing and brand building without bleeding cash. Hit retail slotting and maintain shelf space. Support your sales team and account management. Weather the inevitable trade spend demands. Still have something left at the end of the month. A definition: Gross Margin = (Net Sales - COGS) / Net Sales Net Sales = what you actually get after retailer deductions, allowances, and trade spend. COGS = raw materials, packaging, manufacturing labor—not marketing or distribution. Many calculate on the list price, not the net. After 15-20% trade spend hits, that 50% margin becomes 30-35% pretty fast. That's why conventional wisdom believes that you need 45-50% gross margin to actually invest in building a brand in traditional retail. Here's what I'm genuinely curious about, because I suspect the answer varies more than most people admit: Does it matter if you're in shelf-stable, refrigerated, or frozen? The operational costs are so different. A frozen brand fighting logistics costs needs a very different margin target than a shelf-stable snack. But I want to hear from people actually living in those categories. What the data suggests: Industry research points to ranges like 40-50% being the "sweet spot" for specialty foods, with some arguing you need at least 35-40% to survive in conventional retail. But here's the thing—those numbers mean nothing if they're calculated differently or if they're not accounting for trade marketing spend, slotting, promotional allowances, and all the hidden costs that retailers and distributors take on the way through. The margin illusion: I've seen so many founders celebrate hitting 40% gross margin, only to get sideways when they realize that number didn't account for the 15-20% trade spend hit, retailer deductions, or logistics costs that should come off the top. SO HERE IS MY QUESTION: If you're successfully building and scaling a brand through conventional retail today, what's the minimum gross margin (calculated the right way—net sales, post-trade spend) you've needed actually to invest in the brand and grow? Is it 45%? 50%? Higher? And does it depend on your category? How is food different from a beverage? Let's build a real conversation here, not based on old playbooks, but on what's actually working (or not working) for people in the trenches right now. I'd love to hear from brand builders, retailers, distributors, and anyone else who's navigated these margins for real. Photo by Brad on Unsplash
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3 Comments -
Keira (Ullrich) Lombardo
Cal-Maine Foods, Inc. • 3K followers
The current wave of winter disruption across much of the country has been a fascinating real-time case study in how behavioral science and strategy intersect. Ahead of a major storm, consumers don’t simply “buy more.” Behavior shifts quickly and predictably. Risk tolerance drops. People gravitate toward products that feel essential, flexible, familiar, and reliable. Items that can stretch across multiple meals, feed a family easily, and create a sense of security carry outsized value. Scarcity cues accelerate purchasing decisions. Eggs are a great example. Affordable protein, endlessly versatile, easy to store, and emotionally familiar. They quietly become a resilience product when uncertainty rises. From a strategy perspective, these moments are incredibly revealing. Demand forecasting isn’t just about weather models. It’s about understanding behavioral triggers, media amplification, and how households actually respond under stress. Supply chain resilience stops being an abstract operational goal and becomes a lived brand promise. Reliability compounds trust in ways that advertising never can. This is very tangible for us at Cal-Maine. Our strategy is built around serving the marketplace and our customers with a highly reliable, vertically integrated operating model that can perform consistently through cycles and disruptions, not just when conditions are easy. The objective is simple: build an operating system that delivers for customers when it’s tested. What’s equally visible in these moments is that resilience isn’t just a system. It’s people executing the system. Production teams, drivers, warehouse crews, store teams, and supply chain operators don’t get to “wait out” storms. They show up, operate through uncertainty, and keep essential systems moving so families can maintain a sense of normalcy. I’m genuinely grateful for the commitment and professionalism this takes. 📸 Image credit: creative direction and production by my 11-year-old son, early evidence that strategy instincts start young. #BehavioralScience #Strategy #ConsumerBehavior #CPG #FoodSystems #SupplyChain #Operations #Leadership #Resilience #ConsumerStaples
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2 Comments -
Sam Gillmer
Relish Works • 1K followers
I love this article about "glue employees", it's something I pound the drum on regularly, and it's an area where I think businesses just struggle to evaluate properly. The nuance I would add to this is that there are two kinds of "star" performers; I'll call them "public" and "private". "Public" star performers are those who are the face of the team. People know them, people know the work they do, and their names are attached to quality projects. In many instances, "public" star performers, while good at work, benefit immensely from promoting their work and presentism. Outside of the actual work, the benefit they bring to the team is in helping the perception of a team across an organization. They raise the ceiling of a team. "Private" star performers are those that, like are referenced in this article, are "glue employees". They don't evangelize or promote your team across the organization in the same way, but I would argue they are more critical to the overall quality of the work across the team. Instead of being the star of one project, they elevate the quality of all projects and team members. They raise the floor of a team. Both are important, but unfortunately the "public" star performers tend to get the lion's share of the praise and promotions. It's more visible, it's easy to reward them. The "private" star performers though, are the ones whose value is hard to understand in the moment, but is acutely felt when they're gone. I believe it's in the best interest of organizations to be diligent about finding ways to suss out who the "private" star performers are. I love the idea of surveying the broader team to understand who is most helpful across the board. Surveying though, isn't enough. It's important to be really honest that "glue employees" or "private" star performers are rewarded just as well as "public" star performers. It starts with honestly evaluating and logging what value each team member brings to the team. https://lnkd.in/gBB-cKaT
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