Eldorado.gg is built to eliminate scams in the video game trading scene and make it easy to trade hard-earned goods, whether it is in-game currency, items, accounts, or anything else. The Eldorado.gg team is committed to providing a safe trading environment and building a competitive marketplace with up-to-date stock for any games you need, at fair prices.
In this article, we provide an overview of marketplace features and company background, and we underscore our commitment to continuous improvement.
About Eldorado.gg: where it all started
It all started with a genuine passion for gaming (RuneScape) and a desire to earn some extra cash while studying abroad. While in university, our co-founder, Vladas, began selling OSRS Gold for cash to friends and acquaintances via Facebook groups.
Bit by bit, the idea was born to provide players with a more seamless experience. A platform where you are in safe hands if the deal gets stuck, as it often does when dealing with random strangers on social media. No more being left on read on Messenger after you send your item or money.
Eldorado.gg was founded in 2018 in Vilnius, Lithuania. At first, we truly struggled: no payment providers, sellers didn’t want to list their offers, and we were basically scraping the barrel. After a few key decisions, we gained some traction. Sellers gave us a chance, and payment providers started to trust us.
Eldorado.gg in 2019
Brick by brick, Eldorado.gg became a go-to place to trade in-game currency, accounts, items, boosting, and top-ups. Thousands of orders are completed daily, with millions of monthly users and 9-digit value traded yearly.
On Eldorado, you can get game accounts, currencies, items, top-ups, boosts, and more
Eldorado.gg became big. Brand recognition grew, but the question “Is Eldorado legit?” still lingered.
How does Eldorado.gg work?
Simply put, Eldorado.gg is a middleman, similar in principle to eBay. Here are the steps of the ideal order flow on Eldorado.gg:
- Browse the listings, let’s say Valorant accounts.
- Find what you want, click Buy Now, and make the payment.
- After a successful transaction, you can see the Valorant account details (if the delivery was instant and the seller provided details beforehand).
- If it is not an instant (automated) delivery, you can chat with the seller and get support if needed. Through the chat, the seller provides the account details.
- Check the account and change the login credentials to your own.
- Mark the order as completed and leave a quick review.
NOTE: The chatbox is always available, even during automated deliveries, in case you need clarification.
Eldorado.gg checkout page
Marking order as completed
As a buyer
You have the final word: only the buyer can mark the order as completed. If the seller completes the delivery but you don’t mark the order as completed, the order will automatically close in 3 days.
As a seller
As a seller, you get an order and deliver the goods. Once you deliver the order, mark it as “Delivered” and wait for the customer to confirm. Without buyer confirmation, the order auto-confirms itself in a few days.
Raising a dispute
When the order can’t be reasonably completed, you can raise a dispute. During a dispute, our support joins the conversation and helps solve the situation. If the seller can’t deliver, you receive a refund.
What makes Eldorado.gg safe?
Now that you know how it works, let’s see what makes trading on Eldorado.gg safe.
- Secure payments: Credit/debit Cards, crypto, Google Pay, Apple Pay, PayPal, iDEAL, Klarna. All relevant payment options from the most trusted providers, including Stripe, Adyen, Checkout.com, and Nuvei.
- Buyer protection: Our proprietary TradeShield™ system keeps your money safe in escrow until you confirm delivery.
- Order tracking: See every step of your order and decide whether to proceed or stop.
- Refund/dispute process: If anything goes wrong, you won’t be left in the dark. The Eldorado.gg support team is ready to jump in and provide assistance. If no compromise is reached, you receive a refund.
- Verified sellers (KYC): All sellers must go through the verification process. Eldorado only allows legitimate sellers. KYC is hard to abuse, and if the seller gets banned, there is no way back.
- Community proof: On-site seller reviews and community feedback.
Eldorado.gg after purchase
Customer reviews & ratings
Here are the sources that we are active on and provide further assistance if needed:
- Trustpilot. The only external customer feedback platform that we support and endorse. After every order, we show a box prompting you to visit Trustpilot and leave a review of your purchase and experience.
- Eldorado.gg Reddit. We have our own subreddit where users can ask about anything, and the community or we will help. We also try to monitor other subreddits and threads about us. If we spot them, we help with Eldorado-related questions and help users avoid potential fraud attempts.
- Eldorado.gg seller reviews. We never hide the reviews that our customers leave after ordering. They are all visible on the seller profiles, where you can see the overall rating and individual reviews under the Reviews tab, both positive and negative.
Eldorado.gg user reviews
Testimonials
Since Eldorado is now more than 8 years old, we have a bit of history. We are trying to be vocal about our work and collaborate with our partners. They could be influencers, payment providers, services that make our jobs easier, and tools that improve the customer experience.
Here are a few public examples that you can read about Eldorado.gg.
- Case study with Coingate: How we can process crypto payments for our customers with Coingate.
- Success story with TalkJS: TalkJS provides a chatbox feature where, in our case, the buyer, seller, and, if needed, support can talk freely with each other.
- Integration of Primer: one of our payment providers.
Risks with other methods
The biggest issue with trading on forums, Reddit, Facebook groups, and other social media is that there is no real protection for your payments. The seller can simply block you and walk away. There are plenty of impersonators that you can run into. You’ll often see threads in Facebook groups, such as “CS2 skins trading,” where people warn, “this person scammed me, beware.”
Is Eldorado.gg legit?
Yes, as you can see, Eldorado.gg is legit. Eldorado.gg is a safe haven for in-game trading. Our team works every day not only to keep the marketplace a legitimate site but also to help our users see it that way.
Here are a few tips that can help make your first order easier:
- Try placing a smaller order first. The lowest order threshold is under $1. Perhaps there is something you can buy for that amount.
- We do trigger KYC checks for some buyers. If we suspect a fraudulent transaction. This is not the case for crypto payments. If you want to avoid KYC verification, we recommend paying with cryptocurrency.
- Use the “Ask Seller” feature before buying. You can send an inquiry form to receive offers – chat with sellers before making the purchase.
