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ConsultCloud is redefining consultancy efficiency. At ConsultCloud, we empower…
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Marco Potesta shared thisIf a partner spends 36 hours a month writing SoWs and matching resources, at £150 an hour that’s £5,400 of partner time. ConsultCloud costs £240 a month. The point isn’t just the £5,160 difference. It’s getting valuable people out of admin without losing control of the process. What have you got to lose? Takes 10 minutes. Link in the comments.
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Marco Potesta posted thisSo... ConsultCloud. We've built it. It works. But we need your help. It needs to be used and put to the test by people who actually do this for a living. If you're a consultancy/agency and you've ever: - spent more than a day getting a Statement of Work out the door - matched resources to a project using email and gut feel - inherited scope assumptions from someone else's SoW I would very much like to hear from you. Try ConsultCloud for free (link in comments) and tell me what you think. Even 10 minutes of unvarnished feedback shapes the product more than months of guessing. DM's open! Marco
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Marco Potesta posted thisSo, this last year we’ve been building something I wish I’d had available in consultancy. Without huge fanfare… and on a Friday evening watching cats does countdown, ConsultCloud is live! It takes you from a client brief to an intelligent, structured Statement of Work - with resource matching built in. The whole thing that normally takes days in Word, email, and memory. I'm not going to oversell it. If you work in or run a consultancy or agency and SoWs are ever a headache - I'd love for you to give it some time. The link is in the first comment. It's free. No hard sell. There’s a feedback tool, so please feel free to tell all! Good or bad, it’ll be useful to know. And if you know someone this would be useful for – a share means the world at this stage! Thanks! Marco
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Marco Potesta posted this5 things that slow down a Statement of Work (and most firms don't realise it): 1. There's no standard template Every partner starts from scratch. Same questions, different formats, every time. 2. The brief and the SoW are separate documents So when scope changes in the brief, the SoW doesn't. Until it's too late. 3. Resourcing is done after scoping The SoW commits to a team before anyone's checked availability. Then the scramble starts. 4. The SoW is written by the person selling, not the person delivering Two different mental models of what the project actually is. 5. There's no version control Which version did the client sign? Which one does the delivery team have? None of these are failures. They're just what happens when the process hasn't been engineered. Most consultancies grow fast enough that they never stop to fix the foundation. Which of these does your firm recognise?
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Marco Potesta posted thisI asked 12 consultancy partners how long it takes to write a Statement of Work. The answers ranged from 4 hours to 4 days. Same size firm. Same type of project. The difference? It depended entirely on which partner picked up the phone. That inconsistency is invisible until it isn't. - A client asks why two proposals look completely different. - A project starts under-scoped because someone was in a rush. - A margin assumption that made sense in the SoW quietly kills delivery. Scoping isn't admin. It's where the commercial risk of every engagement is set. If your team is still doing it in Word and email, the variance is building up somewhere. What does your current SoW process actually look like?
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Marco Potesta reposted thisMarco Potesta reposted thisWe are extremely proud to announce that we have attained ISO 9001:2015 certification. 🎉 This internationally recognised standard for Quality Management Systems (QMS) provides a framework for organisations that are committed to demonstrating consistent product and service quality, operational efficiency, and customer satisfaction. ISO 9001:2015 is applicable to any industry and emphasises risk-based thinking, continuous improvement, and leadership engagement. This certification serves as a testament to our values and beliefs and achieving it required significant time, effort, and focus from our entire team. Special thanks go to Jason Hill and Libby Benvenuto for leading us through the certification process.
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Marco Potesta shared thisReposting in case anyone in my network fits the bill and fancies it!Marco Potesta shared thisTransformation Lead/PMO | Amsterdam | 3-6 months | €1000pd I'm currently working with a Large-Cap PE fund who is looking for an Ex Consultant to be their Transformation/PMO lead, I will ideally be shortlisting this by COP tomorrow, you MUST be Amsterdam/Netherlands based but Dutch speaking is not required. To find out more on the information please send your cv asap. edward.sainsbury@finatal.com
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Marco Potesta shared thisI've joined the waitlist for ConsultCloud, a new AI-powered platform that turns a client brief into a ready-to-sign Statement of Work in minutes. It automatically: • Generates briefs, proposals & SoWs • Matches the right resources • Calculates costs & margins • Lets clients review + e-sign It's built for consultancies, agencies and service-driven teams who want faster proposals, higher win rates, and better margins without template-hacking and spreadsheets. Here's the link to join the waitlist: https://lnkd.in/evtaU5XEConsultancy Software for Proposals & SoWs | ConsultCloudConsultancy Software for Proposals & SoWs | ConsultCloud
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Marco Potesta reposted thisWe're delighted to announce that we are now a collaborating firm of Andersen Consulting.Marco Potesta reposted thisAndersen Consulting strengthens its business transformation and digital transformation capabilities through a Collaboration Agreement with Digital Works Group, a firm known for leading complex change and solving business challenges through digital, data, AI, and process transformation. Learn more here: https://ow.ly/KcZw50X2f7Z
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Marco Potesta liked thisMarco Potesta liked thisMy business hasn’t won any shiny awards 🏆 Not the kind where you buy a ticket, pay for a table, and go home with a trophy. Not the real and independent kind either. But you know what it has got? ✅ Legs — real staying power. ✅ Resilience — the kind that’s built by showing up, day after day. ✅ Potential — loads of it 💥 ✅ Kindness — in the people I work with, and the way we show up. ✅ Clients I genuinely like. ✅ Work that’s exciting, meaningful, and never cookie-cutter. And the thing that really blows my mind... It pays me 2x, 2.5x — sometimes even 3x what I earned in corporate. And I get to choose who I work with, when, and how - pinch me! That control? That balance? That sense of purpose? That’s my award 🥇 It might not come with a stage, a chance to get dressed up. But I promise you, it means so much more. Here’s to building businesses that reflect our values. Here’s to success on your terms 💪 And sometimes there's no harm in flying a little under the radar 🛸
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Marco Potesta liked thisMarco Potesta liked thisMost teams do not have a prompting shortage. They have a connection shortage. A better prompt helps one person. A connected workflow changes how work actually moves: CRM, calendar, documents, with a human still owning send and write. This week's Tesseract Academy newsletter covers the four checks to run before you let an assistant touch a real system. Read it here:
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Marco Potesta liked thisMarco Potesta liked thisChief Product Officer | PE-Backed B2B SaaS | US Expansion I'm supporting a private equity-backed SaaS business on the appointment of a Chief Product Officer. The business has established a strong position within its market, and following Private Equity investment is now entering the next phase of growth, which will include US expansion at its core. We're looking for someone who has: - Held the CPO role in a B2B SaaS business at the £5m-25m ARR stage - Experience working in a PE-backed environment - Led product expansion into new territories, particularly the US - Built or professionalised a product management function - Experience within vertical SaaS, field service software, workforce management or highly configurable software environments Please share your CV with andy.wright@odgers.com to register your interest. #ChiefProductOfficer #ProductManagement #ProductLeadership #B2BSaaS #PrivateEquity
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Marco Potesta liked thisMarco Potesta liked thisI've invested in 100+ of SaaS and AI startups. Usage-based pricing sucks. Here's why: Most founders think pricing is how they collect money. It is. But that's the smaller half of the job. The bigger half: pricing teaches your customers how to behave. And usage-based pricing teaches them to use your product as little as they possibly can. Think about a hotel minibar. The water is right there, an arm's reach away, but it's nine dollars with the meter running. So you put on your shoes and walk to the shop across the street. The product could not have been closer, and you still went out of your way to avoid it. That's usage-based pricing in one image. I do it with tools I pay for. I ration them, push everything I can to the free version, and get good at not using the thing I'm paying for. That's not me being cheap. That's just how meters work. Here's what's underneath it: people value what they pay for, but they don't pay for what they value. Every pricing model teaches a behavior. Perpetual licenses taught "stay." Subscriptions taught "try it, you can leave." Usage-based teaches "use less." Results-based teaches "hope it works." Underneath all of it is one trade you can't escape: you can have growth cheap or you can have it stable, never both. The best version I know is Shopify. Looks like SaaS plus Usage. It's really an Appliance plus Success Fees. The meter only runs when the customer is winning, so nobody rations it. Your customers will behave according to the alignment you write into your contracts. Not the alignment you meant. The one you actually wrote down. Clever pricing can make or break a business - use combinations of models in a smart way, and you may be able to optimize everything.
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Marco Potesta liked thisMarco Potesta liked thisManaging customer service for a major media provider serving over 40% of UK homes is a massive operational balancing act. When legacy post-sales communication paths become overly complex in a multi-channel world, you cannot afford to wait around for slow, theoretical advisory processes. The business needed an effective approach to build a market-leading digital and AI self-service platform. Following a period of expanding multi-channel demands, Sky found themselves managing a complex technology footprint. They inherited fragmented email and web chat workflows that acted as a direct barrier to efficient operational performance, customer problem resolution, and resource optimisation. Unifying an operation of this scale requires skilled pragmatic delivery, not generic corporate advice. They needed hands-on experience to untangle the infrastructure, map end-to-end customer satisfaction pathways, and translate the core technology change into true commercial value. We integrated a senior transformation expert from our Customer, Commercial & Content practice alongside deep product ownership and technology delivery specialists to drive the modernisation model. Working alongside their leadership, we designed and executed a five-step customer service transformation plan, plotting precise user-experience flows and augmenting self-help content. To ensure maximum stability and completely de-risk the investment, we designed an efficient execution path. Operating across a multi-year roadmap we successfully developed a fully integrated, digital-first self-serve environment before migrating core business applications over. Navigating complex execution and resolving these friction points allowed us to deliver significant long-term benefits: 📈 11% reduction in total inbound call volumes driven by record customer adoption of automated pathways. 💰 11% reduction in the total cost of servicing, significantly lowering the overall business cost base. 📊 Achieved market-leading position in the independent Ofcom survey, generating the fewest consumer complaints across the entire product set. As highlighted in their official Annual Report, the business "reduced the number of inbound calls by 11% as a record numbers of customers interacted with us via our service app, through our automated voice service or via the set-top box. At the same time, we closed the year with our customer satisfaction scores at all-time highs." This specific framework for multi-channel digital transformation and AI integration is highly repeatable for any complex corporate architecture. If you are currently trying to work out where digital-first customer experience or automated service optimisation makes sense for your business, feel free to drop us a message. We are always happy to share a few insights from the transformation projects we are running. 👇 Check out the comments to see more of our client case studies
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Daniel Pike
The latest ExchangeWire 'The MadTech Podcast' discussion on the "last mile" highlights the gap between having first-party data and actually seeing it perform. The technical challenge isn't just bridging silos... it's activating those signals at the right moment. If a brand knows a customer is looking for a flight, but that data is trapped in a silo for 48 hours, the window of relevance has already closed. The challenge isn't just "having" data; it's the infrastructure required to move it across the digital estate in real-time. We focus on Audience Retargeting as a way to fix that timing. By staying in sync with the journey as it happens across different devices, we make sure the message matches the moment the person is in right now. Listen to the podcast here 👉 https://lnkd.in/euHrSrDn #AdTech #Retargeting #DataStrategy #MarketingTech
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Ben Rudman
26 DX, working alongside MMT and United Digital Group have just launched an essential read for leaders in the digital space that want to turn Experience Optimisation into a strategic advantage and to ulimately deliver better commercial outcomes for their organisations. Full report available here: https://lnkd.in/dzCAwX9s
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