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As Business Manager at One Touch Systems for over two and a half years, my mission has…
Articles by Craig
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Uberfy Your Taxi Company Valuation by Expanding into Delivery & Logistics.
Uberfy Your Taxi Company Valuation by Expanding into Delivery & Logistics.
The taxi industry is evolving! It is much more than just the passenger transportation. With over 300,000 private hire &…
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What Goes Through My Head To Get App Downloads
What Goes Through My Head To Get App Downloads
After a week of doing Freshers Fairs in Leeds I was happy to see the back of Dominos Pizzas..
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Getting Your Customer To Download Your App
Getting Your Customer To Download Your App
I'm frequently asked by taxi company owners "How do Amber Cars manage to do 30,000 App Bookings every week?" - now…
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Activity
6K followers
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Craig Pollock reposted thisCraig Pollock reposted thisWe're excited to announce our partnership with Millie AI 🎉 Together, we're bringing AI-powered voice technology to restaurants across the UK; so every guest call gets answered, 24/7. Millie AI handles reservations, enquiries, and booking changes with natural conversation, syncing instantly with Eat App. No manual entry, no missed calls, no lost revenue. Read more: link in the comments section 🔗 Get in touch with the Eat App team to learn more. #eatapp #millieai #newpartnerships #restaurantsoftware
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Craig Pollock shared this🌱 > 🌳… Love seeing new partnerships form with Voice AI…Craig Pollock shared thisFoodhub is delighted to announce a new strategic partnership with voice AI pioneer One Touch. This partnership grants our clientele of over 30,000 restaurants and takeaways access to Millie AI, a voice automation that's available to customers 24/7 to handle customer enquiries in a human-like manner over the phone. Never miss a food delivery order during peak periods, while simultaneously reducing the operational burden on staff! Read the full story: https://lnkd.in/e6W3YPXc #Foodhub #MillieAI #FoodTech #AIOne Touch Strategic Partnership with Foodhub for BusinessOne Touch Strategic Partnership with Foodhub for Business
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Craig Pollock reposted thisI visited Hospitality Tech360 today in London. Here are 3 players worth checking out: 1. Tahola Brings your information silos together, for instance: Fourth for labour, Tevalis for POS trading summaries, OpenTable for bookings and reviews, SharePoint for the rest and lets you view your numbers on a clean dashboard instead of manually stitched spreadsheets that get buried in email threads. 🥲 Game changer: it’s connected to Claude, so you can ask it the big questions about your data and actually build from there. Pricy setup cost (£5,000) and <=£1K monthly running cost, however if you’re a decent size hospitality group - peanuts for the value. 2. Millie AI Voice AI agent that tackles the reservations bottleneck. You know what happens after 6pm when the reservations team leaves and reception gets slammed - every call to the restaurant gets muted. 😉 A voice agent integrated with your booking system (and trust me, getting API access from those providers is its own battle - enterprise-level security, ISO certifications, the works) unclogs that: reservation updates hit the system automatically, you stop losing revenue on missed bookings, and the guest experience, which starts at the booking - isn’t stained before they even walk in. The guys are still in their startup phase, so no chunky set up costs and low running costs 3. Promote.io You’ve got (or haven’t got) a marketing team creating TikToks about your restaurant. What if guests did it for you? 🤳 These guys built an app that guides the guest on what to shoot - food, atmosphere, drinks, then uses AI to cut it into an engaging video they post on their own socials. They get views. You get organic promotion. Guests get bonus rewards they can spend with you. Win-win all around. Bonus: Tevalis POS was present there too, for some reason. I urge you to avoid it at all costs - for the sake of your revenue, your staff’s mental health, and your guests’ experience. 🤦🏻♂️
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Craig Pollock reposted thisCraig Pollock reposted thisOne Touch books global growth with Resos deal “By integrating Millie AI with Resos Online Booking System, we are offering an even smoother booking experience for operators and customers alike, which also includes a 50 per cent discount for Resos venues for the first six months.” Leeds-based hospitality tech specialist One Touch systems has agreed a strategic partnership with Danish reservation platform Resos - Restaurant Booking System, enabling its Millie AI technology to be rolled out to more than 3000 hospitality venues worldwide. Millie AI acts as a digital receptionist, handling customer calls, managing bookings and responding to enquiries in real time, allowing staff to focus on in-house service. The deal will see the voice AI system deployed across restaurants, cafés, bars and pubs, including around 1000 locations in the UK. Read more here: https://lnkd.in/eGAz3mWy Craig Pollock Emil Knudsen
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Craig Pollock shared thisExcited to announce that ResOS has partnered with Millie AI Great company with a great vision on opening up hospitality tech!Craig Pollock shared thisThe big players in restaurant tech are locking their systems down. We're doing the opposite. In the last month we've added 3 new integrations to Resos - Restaurant Booking System. Today we're announcing a fourth: Millie AI - a digital receptionist that answers calls 24/7, manages bookings in real time, and handles guest inquiries while your team focuses on the table in front of them. Because every missed call is a missed revenue opportunity. You can't be on the phone and serve your guests at the same time. (Take it from someone who tried calling restaurants the last 8 years, it's not easy to get through 😅) Through the partnership, Millie AI will be available to more than 3,000 restaurants, cafés, bars and pubs on Resos - including 1,500 hospitality venues across the UK. Thanks to Craig Pollock for making this happen - links to the full coverage in the comments. Our goal has never been to lock restaurants into one system. It's to give them as much value as possible - and sometimes that means connecting them to the best tools out there, not building everything ourselves. Want to give it a try, reach out to me or Craig - we'll be happy to show it! More partnerships coming soon. 👀
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Craig Pollock reposted thisCraig Pollock reposted thisMillie Partner Program - Now Open We’re looking for resellers and referral partners in the hospitality industry. Millie is a voice AI receptionist for restaurants - venues are joining daily, reviews are strong, onboarding is simple, and pricing is highly competitive. Millie is already being adopted across the industry - and we’re now opening this up to trusted hospitality partners. If you already advise, supply, or work with venues, this is a natural add-on: • Strong product market fit • Easy to recommend (we do the demos/sales/onboarding) • Recurring commission for the life of the venue • Or upfront payments per venue you introduce Millie sells itself. You just make the introduction. Drop us a message and we’ll send over full earning details. We’ve kept this simple: if you introduce a venue and they join Millie, you get paid , either ongoing or upfront.
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Craig Pollock shared thisOne of our venues using The only way Togo saw the following in December: • 1,007 calls answered • 400+ table bookings converted (9% of these bookings were made outside of the venues opening hours) • 17 hours of staff time saved No missed calls. No extra staff. No disruption to service. This is exactly where Millie helps, handling calls in the background so teams can focus on guests in the venue. If your venue uses Togo and want to give Millie a 30 day trial drop me a message or contact us through the site - millie-ai.com/hospitality Millie AI David Downs Justin Murphy Mark Hayhurst
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Craig Pollock reposted thisCraig Pollock reposted thisYou don’t need to book a demo to see how Millie works. Just call a real restaurant. That’s right, instead of sitting through another sales call, you can experience Millie live, in action, handling real customer calls at a real venues - call Qubana Restaurant & Grill on +441924946011 No slides. No fluff. Just results. Millie answers calls instantly, manages bookings, handles common questions, edits bookings so staff can stay focused on guests, not phones. And for guests who don’t love calling? Our WhatsApp AI assistant replies instantly to incoming messages, 24/7. No missed enquiries. No delayed responses. Restaurants today don’t lose customers because of food. They lose them because no one answered the phone. Hear it for yourself. #HospitalityTech #VoiceAI #RestaurantOperations #AIinHospitality #CustomerExperience #MillieAI
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Craig Pollock reposted thisCraig Pollock reposted thisA customer rang to say they were running late. No host. No manager. No interruption to service. Milllie handled the entire call. She: • Answered instantly • Reassured the guest • Updated the booking • Logged everything automatically All while the restaurant team stayed focused on guests in the venue. This is exactly where AI helps hospitality, we are not replacing staff, but removing distractions during service. With wage costs rising and teams running leaner, every interruption matters. If your venue wants fewer missed calls, less pressure on staff, and better guest experiences this is what that looks like. Listen to the demo call below
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Craig Pollock liked thisCraig Pollock liked thisWe're excited to announce our partnership with Millie AI 🎉 Together, we're bringing AI-powered voice technology to restaurants across the UK; so every guest call gets answered, 24/7. Millie AI handles reservations, enquiries, and booking changes with natural conversation, syncing instantly with Eat App. No manual entry, no missed calls, no lost revenue. Read more: link in the comments section 🔗 Get in touch with the Eat App team to learn more. #eatapp #millieai #newpartnerships #restaurantsoftware
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Craig Pollock liked thisCraig Pollock liked thisJuni var en solid måned for Resos 💪 Efter et lidt hårdt maj, hvor væksten dykkede lidt, er vi tilbage på sporet. Nå, men her er tallene, som ikke lyver: 🚀 548 nye signups 💰 113 nye kunder 🔄 37 genaktiveringer 📉 98 churnede kunder 📈 52 net vækst ✅ 2.405 betalende kunder i alt Fedt at se vi kom stærkt tilbage i juni. Vi lavede en større ændring af vores onboarding tilbage i marts, hvor antallet af sign-ups siden faktisk faldt en smule - MEN siden april har vi konverteret i snit mere end 𝟮𝟬% af vores sign-ups til betalende kunder 🤯 Så nu er målet bare at få sign-ups op igen 📈 Vi fik også endeligt lanceret vores helt nye website 🙌 Nyt look, nyt design og det er fandme blevet fedt. Sneak peaket fra sidste måned er nu live for alle på resos.com Og vi rullede Experiences ud til ALLE. Nu kan restauranter sælge meget mere end "bare et bord" - vinsmagninger, brunch, events, pub quiz, you name it - direkte fra deres bookingside 🚀 To ting vi har bygget og glædet os til længe. Teamet gør det virkelig godt - og det er fandme en fed tid at drive virksomhed i ❤️ Michael Thingmand Line Baker Jesper Jul Dreisig Patrick Alessi Krarup Patrik Lója Christoffer Petersen Karolina Elendt
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Craig Pollock liked thisDelighted to be involved in this very important and special initiativeCraig Pollock liked thisDon’t miss your chance! Nominations are still open for the BIH Spotlight Awards. We are proud to announce our BIH Awards Judges Panel! Swipe through to meet the industry experts who will be selecting this year’s winners and recognising excellence across the hospitality industry. Ready to nominate? Head to the website to submit your nomination and to learn more information about the BIH Spotlight awards in the latest awards blog. Submit a nomination: https://lnkd.in/eVkRqJ9F Awards blog: https://lnkd.in/eYhxbnPU The Judges: Sasha Shaker, Laure Bornet, Junior Lewis, Julie Sheppard, Amani Garcea, Gillian Murray, Shelina Permalloo, Vidya Narasimhan, Katie Lin, Peter Martin, Emanuele Mensah, Bharti Radix, Shereen Ritchie,Shane Jones #BIHAwards #AwardsSeason #BusinessExcellence #Leadership #Innovation #NominateNow #Awards2025
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Craig Pollock liked thisCraig Pollock liked thisHi guys. Not a big LinkedIn poster, and don’t worry… i’m not about to try my hand at becoming a LinkedIn Influencer. BUT i’ve been building something for a while and I’m actually really proud of it and it’s time to get the word out there…. Something changed materially in the last two years. Building a product used to take a team, a budget, and months of work. Now it takes a weekend and a good prompt (Lovable, Cursor, Bolt…). The barrier to shipping basically disappeared. A generation of founders who would never have called themselves founders before shipped something real. No technical co-founder. No seed round. Just an idea and a tool that made the impossible, fast. But then they shipped. And the world did not change to meet them. My co-founder and I have spent years as operators at some of the fastest-scaling companies in the world. We watched it happen again and again. The moment you have a paying customer, you suddenly need a CRM, a way to send contracts, financial visibility, a hiring process, a marketing plan, an investor pipeline. Every single one of those is a different tool, a different account, a different learning curve. You built your product in days. Setting up and running the business still takes months. And it is not just early-stage founders who feel this. Any founder running a lean team hits the same wall. Too many tools, no single view of what is happening, no one telling you what to focus on. We built Base to fix all of it. A truly comprehensive solution Base runs your business. It walks you through setting up everything you need, connects to the tools you already use, and then runs it all from one plain English command bar. Sales pipeline, marketing, finance, legal, investor relations, hiring. Whether you are just getting started or already up and running, everything connects back to one place. It sets everything up. It orchestrates everything from one command bar. It unifies all your data into a company brain so you can ask how the business is doing and get one real answer. It remembers everything that has ever happened in your business. And it tells you what your numbers mean compared to comparable companies at your stage. Setup. Orchestration. Company brain. Memory. Intelligence. We are live at withbase.ai If you know a founder who has just shipped something, or one who is already running but drowning in tools, send them this. I have got a limited number of VIP spots for friends and my network to get straight in. Link in comments.
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Craig Pollock liked thisCraig Pollock liked thisMost fitness coaches won't tell you this. Not because it's a secret. They just don't know because they haven't lived it. Training is the easy bit. It's juggling leadership, family and your health that's hard. I've learned the hard way from personal experience. Not many understand the impact that balancing act has on your health, wellbeing, and relationships. And for the ones who do, it can feel impossible to change. Many of my clients work 60 to 70 hours a week. Two full-time jobs for most people. 70% of entrepreneurs report chronic sleep deprivation. And 65% of leaders admit they regularly skip meals or rely on fast food. From my experience, it's probably closer to 100%. The hard part isn't knowing what to do. It's creating systems that allow you to get things done. Especially when you've got nothing left. The ones who stay fit don't always have more willpower. They're just better at freeing up space so the easy bit can actually happen. So stop obsessing over the training, and start paying more attention to the balance that makes training possible. Nathan.
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Craig Pollock liked thisDelighted to repost this. I have been banging on about Neuroscience for weeks - the need to look after ourselves is paramount and sometimes you need an accountability partner who knows what they are talking about to help you.Craig Pollock liked thisThis one is pretty special. Myra is a busy founder with a packed schedule. She joined my programme with zero fitness experience, but with a burning desire to show up as her best self every day. From the moment we started working together, I knew she was going to achieve everything she wanted to. What drove her wasn’t just personal ambition. Myra wanted to achieve her goals for some of the most important people in her life. Three months in, here’s what she said: “I feel stronger physically and mentally and my whole day is now set up for success.” That’s what this work is really about. Well done Myra. Virssius
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Andrew Sayle
I wrote a piece earlier about the sell-off going on in UK broadband, TalkTalk splitting three ways, altnets changing hands, brands disappearing. Airband's a good reminder that not all of it looks the same though. The TalkTalk deals, Netomnia going to VMO2/nexfibre, those are buyers picking their moment. Airband is the other kind - equity backer decides it's had enough, and the lenders end up holding the reins. Second time we've watched this play out recently. Gigaclear went the same way. Wrote mine before this one broke, so I'll take the small win ;) but do read Mark Jackson's story, it's very good! https://lnkd.in/eAQcR_Gz
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