Help & Customer Service

We are unable to transfer preexisting subscriptions to our new program.

If you have completed a purchase, you can view and manage your shipping address in your account dashboard. If you have changed residency, please notify the post office of your move so they can forward missed mail to your new address, but forwarding is not guaranteed.

Change your address as early as possible to avoid missing an issue. Depending on the printing cycle, it may take 3 to 5 weeks for the update to take effect.

If you recently subscribed, your first issue may take 6 to 8 weeks to arrive, depending on when your subscription was processed during the printing and mailing cycle.

After that, each issue typically arrives 4 to 6 weeks after we reveal and announce the cover.

Please keep in mind that holidays, severe weather, and other postal delays may impact delivery.

Yes, you can purchase a gift subscription. However, for the same price you can purchase the print + digital subscription and have all the perks on your account.

Yes! Accounts can only have 1 of either the print + digital or digital only subscriptions active at a time. If you want to receive multiple copies of the magazine you can order a gift subscription to the same address, or create another account so other members of your household can receive all the perks.

If you are ordering on behalf of an organization and need assistance with bulk orders, please get in touch with [email protected].

We do not currently offer print copies of past issues, but by signing up for a free account you have access to the full digital archive of all issues prior to our relaunch.

If you currently have a digital only subscription, you can purchase the print + digital subscription and you will only be charged the difference between the two subscriptions. If this is not reflected during your checkout, please contact [email protected].

We are sorry to hear that your magazine did not arrive in the condition we intended. Please get in touch with [email protected] for assistance.

No, you will lose access to those issues.

You will still have the benefits of a free website account and retain full access to all Game Informer digital magazines prior to our relaunch in 2025.

If you reside in the United States or Puerto Rico, you have the option for a print subscription. If you do not see this option, please email [email protected].

Unfortunately, print subscriptions are not available internationally at this time. However our digital magazine is available worldwide.

We require all subscription purchases to be made with a registered account.

We currently accept payment via credit card, Amazon Pay, and Google Pay.

No need! Your subscription is set to automatically renew a year from your purchase so you won't miss out on any issues.

Navigate to My Subscriptions in your account dashboard. From here you may update the payment method for each subscription.

Navigate to My Subscriptions in your account dashboard. From here you may toggle the status of auto-renewal for each subscription.

You will be notified by email approximately 2 weeks prior to renewal with details about your subscription. Please verify that your payment and shipping information are updated for a seamless renewal process.

No, you will not miss any issues. Your subscription will continue with its normal mailing cycle.

Our content is entirely selected by our editorial team, with no outside influence from any other entity. Advertising and sponsored content is always set apart and disclosed as such. If Game Informer ever features content with a potential conflict of interest (such as companies or products produced by Gunzilla Games) we will disclose that relationship clearly in our coverage.

Yes! Please submit pitches and inquiries to our dedicated freelance email address: [email protected].

Even though the website and all its content has returned, Game Informer accounts created prior to 2025 are no longer active. Please consider creating a new Game Informer account.

Absolutely. Access your account dashboard to change your email address, flip light mode/dark mode settings for the website, and adjust your newsletter preferences.

To manage your newsletter preferences, head to your account dashboard

We are happy to help. Please contact [email protected] for additional information or answers.

For inquiries related to advertising with Game Informer, contact us here.