Contact Customer Services
If you can't find information here on the website or if you require help completing a transaction, our Customer Services team will be happy to assist you.
Report an Issue or Make a Complaint
Dublin City Council has a self-service platform where you can report issues in your area or make requests. You can report illegal dumping, request tree cutting and much, much more.
You can also use the platform to submit online applications, request paper application forms or make official complaints and comments. Find a full list of the services available over on the Citizen Hub.
If you are concerned about litter in your area, you can also use our street sweeping schedule to see when our cleaning crews are due to visit your area.
Making an Appointment
Our public counters are only available by appointment. You can make an appointment by contacting the relevant section. Visit our 'Make an Appointment' page to find out more.
Contact Customer Services
The Customer Services team can help you:
- Find information.
- Answer questions.
- Make a payment - you can also make some payments online.
- Request application forms - you can also do this through our online platform.
- Buy Visitor Parking Permits - find more information on our Residential Parking Permit page.
- Report an issue.
- Submit a complaint, comment or compliment.
Services in Irish
Customers can conduct their business with Dublin City Council through Irish. We have Irish speakers on our team and emails sent in Irish will always be responded to in Irish. Find out more about our commitment to the Irish language in our Governance section.
Customer Services Centre
Customer Services, Dublin City Council,
Block 3, Floor 0,
Civic Offices,
Wood Quay,
Dublin 8,
D08 RF3F
Ireland
Opening Hours
Our lines are open Monday to Friday, 9am-5pm.
For out-of-hours emergencies, contact 01 222 3150. However, you should always call 999 or 112 directly in the event of a fire or if someone is seriously ill, injured or their life is at risk.
We also have a 24-hour phone line for reporting dangerous buildings: 01 222 3155
Customer Charter and Code of Conduct
Dublin City Council is committed to delivering the best possible service in an effective and respectful manner. Read our Customer Charter to learn more about our commitment to you.
We also expect customers to be courteous toward our staff. Our Code of Conduct outlines the behaviour that we expect from our customers.