TransPerfect Connect

Doing business in Spain? Your customer service operation may need a closer look. Spain’s new customer service law, Ley 10/2025, introduces requirements around response times, access to human agents, complaint handling, language support, and more. Businesses are expected to comply by December 2026. And the rules can apply even if your customer service team is outsourced or located outside Spain. So, is your operation ready? Our latest blog breaks down who’s affected, what the law requires, and what businesses should be doing now to prepare. 🔗 Read the full article: https://lnkd.in/ezyW8mqN #CustomerService #CustomerExperience #CX #Compliance #TransPerfectConnect

When a conversation can’t wait, language shouldn’t get in the way. TransPerfect Connect’s Video Remote Interpretation (VRI) gives your team real-time access to qualified interpreters through virtually any device with audio, video, and internet capability. Whether support is needed on demand or scheduled in advance, VRI helps keep multilingual conversations moving wherever they happen. 🔗 See how VRI keeps teams connected: https://lnkd.in/ej3CFmBg #VideoRemoteInterpretation #Interpretation #LanguageAccess #TransPerfectConnect

Four years in the Dominican Republic calls for a celebration, and our TransPerfect Connect team knows exactly how to throw one. 🎉💙 The entire office came together to mark the milestone with great food, drinks, music, and plenty of dancing. It was a celebration that felt true to the team and the energy they bring every day. We couldn't be happier with what this team has accomplished, or more grateful for the people behind it. Their hard work and spirit have made TransPerfect Connect what it is today. Here's to four incredible years in the DR and many more reasons to celebrate together!

The right BPO partner can elevate your customer experience. The wrong one can quietly undermine it. Our executive playbook, Choosing the Right BPO Partner: 43 Questions for CX Success, helps business leaders evaluate providers beyond price. It covers the questions that matter most, from culture and leadership to performance management and long-term operational fit. If you're evaluating a new BPO partner or reassessing your current one, this guide is a practical place to start. Download your copy: https://lnkd.in/dM5KEn9g

We're proud to share that TransPerfect was named a finalist for BPO of the Year at this year's CCW Excellence Awards. This recognition reflects the expertise, dedication, and care our teams bring to every customer interaction. A huge thank you to our employees, clients, and partners for the trust and collaboration that make achievements like this possible. Congratulations to this year's finalists and winners. We're honored to be recognized alongside such an accomplished group. Customer Contact Week Steven Ashley Amanda Faust Michael Edwards Stefanie Larson Urbano #CCWExcellenceAwards #BPO #CustomerExperience #TransPerfect #Teamwork #CXExcellence

Great conversations don't have to end when the exhibit hall closes. Thank you to everyone who joined us at our annual CCW After Party! We loved connecting with customers, partners, and industry peers and appreciate everyone who made the evening so much fun. Take a look at some of our favorite moments below. 📸 #CCW #Networking #CustomerExperience #TechEvents #Marketing #Business

What separates strong leaders from reactive ones? According to Mario De Los Santos, it isn't control. It's clarity. In his latest reflection on leadership and operations, Mario shares lessons from more than 20 years in the contact center industry, including the moment he realized that many operational challenges aren't caused by poor performance, but by unclear processes, shifting priorities, and a lack of transparency. From navigating rapid growth to building scalable, high-performing teams, he explores how clear systems, intentional communication, and calm leadership can drive lasting organizational change. Read the full story and key takeaways here: https://lnkd.in/ew7BZcVY #Leadership #Operations #ContactCenter #Clarity #TeamManagement #OrganizationalGrowth

CCW Day 1 is officially underway! The team is on the ground at Booth 508, ready for great conversations about global communication, customer experience, and the challenges shaping today's contact centers. If you're attending CCW this week, stop by and say hello—we'd love to connect, share ideas, and learn more about what's top of mind for your team. 📍 Booth 508 | CCW Las Vegas 📅 June 22–25, 2026

Trading our desks for the beach 🏖️💙 Thank you to everyone who joined our DR Beach Cleanup initiative and helped make a positive impact on our local coastline. It was a great day of teamwork, community spirit, and giving back. Every small effort makes a difference! #beachcleanup #drbeachcleanup #sustainability #communityimpact #teameffort #corporateresponsibility

1 week until CCW 2026! We've got a few things we're excited to share this year... Think faster connections, smoother conversations, and better experiences across languages. Curious? Come see us at Booth 508. June 24–25, 2026 | Caesars Forum, Las Vegas Learn more: https://lnkd.in/dt2fG_dJ #CCW2026 #CustomerContactWeek #CX #ContactCenter #CustomerExperience #LasVegasEvents