Oliver Steil’s Post

Three years into the generative AI era and well into the enterprise AI wave, many organizations are still asking a fundamental question: where is the return on investment? That question sits at the heart of a recent The Washington Post Investment Reports feature ‘Beyond the Breakthrough: AI's Real Impact’ for which I had the opportunity to be interviewed alongside leaders from across technology, manufacturing, retail and infrastructure. One point in the report that stood out to me was that the organizations seeing tangible results are the ones focusing on building strong data foundations and integrating AI into everyday workflows. That's very much the direction we're taking at TeamViewer. Employees across every department depend on digital tools to get work done, yet our own research shows they lose the equivalent of 1.3 working days each month to IT issues. We're using AI to help IT teams learn from every support interaction and resolved incident, creating a continuous learning loop that can predict, prevent and automate future issues before they impact employee productivity. If you're interested in where enterprise AI is heading next, the full report offers a wide range of perspectives across industries: https://lnkd.in/eBXMAv2G #EnterpriseAI #TeamViewer #WashingtonPost

Love the enthusiasm for AI-driven IT efficiency — now do the ROI slide for shareholders. 1.3 fewer wasted working days a month is nice; a stock still trading at a 75-100pt skepticism discount to peers is the metric that actually needs 'predicting and preventing.

Oliver Steil, by reducing lost productivity from recurring IT issues provides a measurable baseline for AI deployment. Focusing on workflow integration rather than broad implementation remains the key differentiator.

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Oliver Steil Great perspective. As AI makes support more proactive and automated, protecting the digital support channel and customer trust becomes equally important. TeamViewer.support fits naturally into that vision.

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Agreed! Strong data foundations make it a lot easier to turn AI into something useful.

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