With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.
Position Summary
As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the primary escalation point for complex technical issues, utilizing electrical, controls, networking, and software troubleshooting expertise, along with general mechanical troubleshooting capability.
This role acts as a key technical liaison between Service, Engineering, Software Engineering, and R&D to ensure effective communication regarding product issues, field performance, and serviceability of new and existing equipment. The focus is on supporting successful product implementation, service readiness, and continuous improvement of installed equipment in the field.
What You Will Do
Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems
Diagnose and resolve complex equipment issues involving electrical, controls, networking, software, and general mechanical systems
Serve as 3rd-level escalation point for unresolved field service issues
Coordinate resolution of customer issues by engaging Service, Engineering, Software Engineering, and R&D resources
Support field service teams with troubleshooting guidance, remote diagnostics, and system configuration support
Conduct field visits as needed to support critical issues and gain equipment insight
Provide equipment performance and reliability feedback to Engineering and Quality teams
Support commissioning, start-up, and field service activities in coordination with Engineering
Assist with field modifications, software updates, and technical changes to installed equipment
Provide after-hours technical support on a rotating schedule
Support training of service personnel on equipment operation, troubleshooting, maintenance, and system connectivity
Support New Product Introduction (NPI) and service readiness activities
Develop and maintain technical documentation, service procedures, troubleshooting guides, and configuration records
Ensure clear communication and documentation for technical escalations across functions
Promote safe working practices in accordance with company and customer requirements
Support other operating companies as needed based on business requirements
Travel
Up to 50% travel required, both domestic and international
Position Specific Competencies
Strong analytical and problem-solving ability
Strong written and verbal communication skills
Strong customer service orientation and escalation management capability
Ability to communicate technical concepts clearly across functions
Ability to work cross-functionally in a global technical environment
Adaptability in a fast-paced service environment
What You Will Have
Associate or Bachelor’s degree in Electronics, Automation, Software Engineering, Electrical Engineering, or equivalent experience
Minimum 3–5 years of progressively responsible experience supporting industrial or automated equipment
Strong electrical and automation troubleshooting background required
General mechanical aptitude preferred
Experience with PLC systems (TwinCAT, Beckhoff, or similar preferred)
Exposure to software diagnostics, configuration, scripting, networking, or remote connectivity support is a plus
Experience with optical vision systems and/or X-ray inspection systems preferred but not required
Experience with Office 365, CRM, ERP, and remote support systems
Bilingual - Spanish
Must be at least 21 years of age, possess a valid driver’s license, have a good driving record, and be able to obtain a passport
Benefits
WECO offers a competitive benefits package for all full-time employees, including:
Medical, Dental, and Vision coverage
Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
Paid life insurance and disability insurance, with options to purchase additional coverage
Paid Maternity Leave
Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
401(k) plan with company match
Educational Assistance reimbursement
Accrued Paid Time Off (PTO)
10 paid holidays annually
Additional Employment Information
Employment with WECO is contingent upon successfully completing a pre-employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws.
Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E-Verify.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Machinery Manufacturing
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