Service Technician

Job Purpose

Provide equipment/systems installation services along with technical assistance to Sames’s customer/distribution network on-site or remotely. Work with internal customers: assist within the repair department undertaking daily duties, when not assigned to a specific job, assist with miscellaneous projects as needed.

Duties and Responsibilities

• Provide Technical support for internal and external customers, in-house and in the field
• Provide equipment system installations, commissioning, along with troubleshooting activities, at customer facilities
• Validation and production support, of installed equipment / systems
• Prepare daily site / field service reports, throughout project phases
• Assist with training schools and provide training on Sames equipment and processes, at customer facilities and in house
• Repair customer equipment, following repair department procedures
• Assist with answering technical calls from the support phone line

Required Knowledge, Skills, and Abilities

• Minimum High School degree
• Hands-on experience and understanding with mechanical, pneumatic, and electrical equipment, measurement tools, schematics, layouts, and techniques to ensure conformance to specifications & design
• Ability to work assigned shifts / days / nights / weekends / holidays / overtime when required
• Possession of a valid driver’s license, passport eligibility along with traveling internationally
• Interact with customers and contract workers
• Ability to read and write in English
• Microsoft Office: Word, Outlook, Excel - proficient
• Requires travel to domestic and international sites at least 50% or more, often on short notice

Other Desired Skills, Experience, Traits:

• Technical degree or bachelor’s degree and/or certificate preferred
• 3+ years of finishing, sealant, and adhesive application experience preferred
• 3+ years of field service and automotive industry experience preferred
• Capable to read and understand blueprint drawings
• Ability to handle diverse assignments concurrently in a demanding environment
• Work well independently or within a team structure
• Sense of urgency with a mission to serve
• Outstanding organizational skills
• Ability to multitask in a demanding environment

Direct Reports

None

SAFETY / HSE (required authorizations + broader needs)

• Know how to identify and react in dangerous situations
• Know how to analyze priority environmental and safety aspects and implement relevant actions

Sames North America is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.