Customer Success Manager-Lifecycle

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager - Lifecycle based in United States.

This is an exciting opportunity for a customer-focused professional to drive the successful adoption of enterprise technology solutions and maximize long-term client value. In this strategic role, you will serve as a trusted advisor, helping customers achieve their business objectives through tailored adoption plans, proactive engagement, and ongoing success management. Working closely with cross-functional teams and key customer stakeholders, you will remove adoption barriers, identify growth opportunities, and deliver measurable business outcomes. The position offers a collaborative, fast-paced environment where relationship building, strategic thinking, and continuous improvement are highly valued. If you're passionate about customer success and technology, this role provides an excellent opportunity to make a lasting impact.

Accountabilities

• Own the complete customer adoption lifecycle, ensuring clients successfully implement and maximize the value of their enterprise software solutions.
• Build strong relationships with customer sponsors, executive stakeholders, super users, and internal teams to drive engagement and long-term success.
• Facilitate adoption workshops to understand customer goals, business priorities, use cases, and desired outcomes while developing customized success plans.
• Monitor customer success metrics, provide actionable insights, and demonstrate measurable business value through regular reporting and Quarterly Success Reviews.
• Identify adoption challenges, create mitigation strategies, and coordinate communication plans that accelerate product adoption and time-to-value.
• Collaborate with project management, service delivery, managed services, and account teams to deliver an exceptional customer experience and continuously improve service delivery.
• Partner with sales teams to identify cross-sell and expansion opportunities while maintaining trusted advisor relationships throughout the customer lifecycle.
  
  

Requirements

• 5+ years of experience in a consultative, customer-facing role such as Customer Success, Account Management, Professional Services, or Consulting.
• Experience within the technology industry, with familiarity with enterprise software or Cisco solutions considered a strong advantage.
• Strong customer success mindset with the ability to understand business objectives and translate them into measurable outcomes.
• Proven ability to build relationships with executive stakeholders and collaborate effectively across cross-functional teams.
• Excellent communication, presentation, facilitation, and conflict resolution skills.
• Strong analytical thinking, organizational abilities, and attention to detail.
• Self-motivated, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
• Bachelor's degree or equivalent professional experience preferred.
• Ability to quickly learn new technologies, systems, and customer environments.
  
  

Benefits

• Competitive annual base salary ranging from $105,000 to $140,000, based on experience and qualifications.
• Additional incentive and variable compensation opportunities.
• 401(k) plan with 35% employer match on employee contributions up to 10%.
• Comprehensive medical, dental, and vision coverage with multiple healthcare plan options.
• Health Savings Account (HSA) with employer contributions and Flexible Spending Accounts (FSA).
• Employer-paid life insurance and short-term disability coverage, with additional long-term disability options.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Wellness programs, telehealth services, fertility benefits, and pet telehealth support.
• Paid volunteer time, 10 company holidays, and additional seasonal time-off programs.
• Legal, identity theft, accident, critical illness, hospital indemnity, and travel assistance benefits.
• Daily pay option through On-Demand Pay.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.