Customer Success Manager

Are you excited about generative AI that actually moves the needle? We are building a platform that closes the loop between content creation and real business outcomes for marketers. We are looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.

This is more than a support role. You’ll join a high-impact team that moves quickly and thinks strategically.

Responsibilities:

• Solve real customer problems and build long-term, scalable solutions.
• Influence processes, products, and features.
• Help define the future of Customer Success as we scale.
• Be a Trusted Advisor: Serve as the main point of contact, helping customers succeed at the technical, business, and product levels.
• Consult & Train: Guide customers on how to best integrate AI into their workflows.
• Drive Growth: Analyze usage data to identify growth opportunities, expansion potential, and risks.
• Collaborate: Work with Product and Marketing to share feedback and influence improvements.
• Prove Impact: Use data to clearly demonstrate the platform's impact on customer performance.

Requirements:

• Experience: 3+ years in a customer-facing role at a SaaS company (Must).
• Skills: Strong analytical abilities and Excel proficiency (pivot tables, VLOOKUP).
• Communication: Excellent verbal and written English.
• Mindset: High level of ownership, independent execution, and a "fail forward" attitude.
• Education: BA/BS degree.
• Bonus points: SQL, HubSpot (or similar CRM), Tableau, or data analysis experience