Account Manager

Position Overview:

The Account Manager manages a diverse portfolio of customers in the manufactured food and beverage product space. This role is responsible for driving customer satisfaction, maintaining retention, and expanding revenue within the existing client base. With a minimum of 35% travel, the Account Manager builds in-person relationships and delivers value-driven solutions to support ongoing customer success.

Principle Duties & Responsibilities:

Customer Retention:

• Meet assigned retention quotas by proactively managing customer relationships and ensuring high satisfaction
• Anticipate customer needs and mitigates risks to retention through regular check-ins and value delivery

Customer Expansion:

• Achieve existing customer growth targets by identifying opportunities for product expansion and additional services
• Build and execute customized growth plans based on customer tier and industry needs

Account Management:

• Actively manage accounts across assigned customers with tailored strategies and communication cadences
• Conduct regular business reviews and maintain detailed account plans
• Monitor forecast performance, analyze variances, and proactively address risks that could impact service levels or GP

Travel & Client Engagement:

• Travels at least 35% of the time to build face-to-face connections, support strategic discussions, and reinforce partnership value
• Own Net Promoter Score (NPS) results for assigned accounts, including survey participation, score improvement, and root-cause analysis
• Drive corrective actions and cross-functional improvements based on customer feedback to enhance overall customer experience

Internal Collaboration:

• Work cross-functionally with production, logistics, customer service, and finance teams to meet customer expectations
• Utilizes CRM systems to maintain accurate account records and track performance metrics
• Maintain NetSuite records
• Support with AR collection support if accounts are significantly past due

Other duties as assigned

Qualifications & Skills:

• Bachelor’s degree in business related function, or equivalent professional work experience
• 3–5+ years of experience in account management, client success, or B2B sales within a manufacturing, food, or beverage industry
• Demonstrated success meeting customer retention and revenue growth goals.
• Strong communication, relationship-building, and problem-solving skills
• Ability and willingness to travel at least 35% of the time
• Experience using CRM platforms to manage account activity and reporting