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Ten years. It’s hard to believe.
A decade ago, I joined Sykes on what I thought would simply be the next chapter in my career. That journey evolved through Sitel and ultimately Foundever, and along the way it became so much more than a job.
Over the past ten years, I’ve had the privilege of working alongside some of the most talented, passionate, and resilient people I’ve ever known. I’ve been challenged, inspired, and supported by incredible colleagues, mentors, clients, and friends who have each left a lasting mark on me. Thank you for your trust, your partnership, your laughter, and the countless lessons you’ve shared.
This journey also gave me something I’ll always treasure—the opportunity to experience so many places, cultures, and perspectives around the world. Every place, every client, and every team broadened my perspective and reinforced something I believe deeply: every person has something to teach us if we’re willing to listen.
As I reflect on this decade, I do so with tremendous gratitude and humility. While I was fortunate to lead incredible teams, the truth is that I learned far more from others than I could ever hope to teach. My hope is simply that I was able to give back even a fraction of what I received.
Looking back, what stands out most isn’t the titles, the numbers, or the milestones—it’s the people, the relationships, and the trust. Those are the things I’ll carry forward.
To everyone who has been part of this journey—from Sykes to Sitel to Foundever—thank you. Thank you for believing in me, challenging me, teaching me, and allowing me to be part of your journey as well. It has truly been the privilege of a lifetime.
To my Foundever family, I wish you nothing but continued success. I know the caliber of the people across this organization and what you’re capable of achieving together. Keep focusing on what matters most, continue supporting one another, and I have no doubt your best days are still ahead. I’ll be cheering you on every step of the way.
Here’s to honoring the past with gratitude, embracing the future with excitement, and never forgetting the people who made the journey worthwhile.
Michelle