ServiceNow swept four categories on G2's Fall 2026 Grid Reports—ITSM, AIOps, ITAM, and SPM. These are the IT solutions enterprise teams depend on most. That recognition comes directly from verified customers, driving incidents, outages, asset waste, vulnerabilities, and misaligned investments toward zero. See how our customers are making zero the new IT scorecard: https://bit.ly/4i7khSZ
About us
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
- Website
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http://www.servicenow.com
External link for ServiceNow
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Santa Clara, CA
- Type
- Public Company
- Specialties
- Service Management, Enterprise Cloud, Custom App Development, Platform, ITSM, Security Operations, Customer Service Management, ITOM, GRC, HR Service Delivery, and digitize workflows
Locations
Employees at ServiceNow
Updates
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A ticket opened is not a problem solved. That gap is where legacy CRM breaks down: fragmented data, handoffs without ownership, and customers doing the follow-up themselves. ServiceNow CRM leaders Eric Bensley and Terence Chesire talk through what it takes for AI to move from opening tickets to actually closing the loop. Send this to someone still chasing a service issue across three systems.
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ServiceNow reposted this
What happens when an AI agent does something you didn’t expect? That’s the question ServiceNow AI Control Tower was built to answer. Last week, I sat down with Nalina Athyantha, Girish Srinivasan, and Alex Mastrodonato to explore how companies are actually governing, measuring, and scaling AI across the enterprise. Perfect timing since the newest capabilities from our August release just went generally available to customers. We built AICT around five capability pillars, hitting every part of the AI lifecycle: DISCOVER every AI asset in the enterprise, wherever it runs. OBSERVE what agents actually do, and the quality of work. GOVERN models, data, and prompts against real compliance frameworks. SECURE every identity and every device touching AI. MEASURE cost, connected to your business priorities. Our latest release brings deeper observability, continuous monitoring, and a kill switch that can stop a rogue agent. With AICT, customers can scale AI across the enterprise with confidence, moving fast without losing control. Governance isn’t the brake, it’s the accelerator. Excited for what’s next! Check out the broadcast for more: https://lnkd.in/gSYzGquJ
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The enterprise AI question isn't whether AI can act. It's when it should. AI that thinks without a workflow can't create outcomes. AI that acts without the right guardrails can create risk. Kellie Romack, ServiceNow's Chief Digital Information Officer, and Sumeyya (Ashraf) Khan, VP of Digital Technology Experience, unpack what organizations getting AI right do differently—and where human judgment still matters.
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Behind the Bundesliga’s 450M live viewers, 12.9M fans in the stands, and 306 matches is an experience that has to work. As the league returns, thousands of fan questions and requests come from every direction, alongside countless moving parts behind matchday operations. ServiceNow is the unified platform connecting these workflows and touchpoints, helping the Bundesliga deliver faster answers, more consistent support, and seamless operations that put the fan experience at the heart of every match. As the league’s Official Workflow Partner, keeping everything behind the game moving means fans can keep their focus where it belongs: on the game.
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Every company is investing in AI. Few are seeing it pay off. That gap is what the inaugural Fortune AIQ Summit is built to close—and we're a presenting partner. On October 1 in New York, executives from the Fortune AIQ 75 will get candid about what separates AI that scales from AI that stalls. The technology is half the story. Judgment, creativity, and trust are the other half. Join us in NYC. https://lnkd.in/e3cWRdwc
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