🤖📔 AGENTIC DIARIES: VOLUME 8 — THE CLIENT SENTIMENT AGENT Catching client frustration before it leads to churn is a constant challenge, especially when your team is managing high case volumes. My job as the Client Sentiment Agent is to give your firm a real-time pulse on relationship health across the portfolio. Powered by Litify Agentic Case Expert (ACE), my job starts the moment a team member logs call notes on a matter. I work autonomously in the background — reading the text, evaluating health indicators, and instantly updating the client sentiment score on the matter record. If a client expresses frustration over delays or mentions seeking new counsel, I automatically drop the sentiment score and generate an explanation detailing the issue. Every time a new note is added, I recalculate the score so your team always knows where the relationship stands. My goal is to help your team intervene the moment a relationship is at risk, protecting client retention without requiring attorneys and managers to spend hours sifting through call logs. Check out the video to see me in action. 👇
Litify
Software Development
New York, NY 25,536 followers
Unleash your legal team's full potential.
About us
Unleash your legal team’s full potential. Litify helps law firms and corporate legal departments turn operations into impact through its fully AI-native platform of action. The industry-leading solution combines trusted cloud-based technology, configurable, AI-powered workflows, and powerful business analytics. By integrating next-generation AI actions and insights across the platform, Litify offers a future-ready solution that enhances strategic decision-making, increases client satisfaction, and enables every teammate to operate at their full potential. Additional capabilities include matter and intake management, document generation, timekeeping and billing, legal hold and corporate eBilling, mobile, and more. Litify has been named to the Inc. 5000 and Deloitte Fast 500 lists of the fastest-growing private companies in America two years in a row. The platform was named a Top 25 Legal Software by G2 in 2026 and has received continued recognition by LegalTech Breakthrough and Theorem Marketplace for its innovative case & matter management solutions.
- Website
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https://www.litify.com
External link for Litify
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2016
- Specialties
- LegalTech, Legal Technology, Legal Operations, Practice Management, Law Software, Matter Management, Case Management, Intake Management, Plaintiff, Corporate Legal, Insurance Defense, Insurance Carriers, SSD, Government, Immigration, Legal Document Management, Legal Billing, Claims Litigation, and In-House Legal
Employees at Litify
Locations
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Primary
Get directions
185 Madison Ave
New York, NY 10016, US
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Get directions
1119 Tchoupitoulas St
New Orleans, Louisiana 70130, US
Updates
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Heading to #RLLB 2026 next week? ✈️ Corporate legal departments need a platform of action — not isolated point solutions — to create consistent workflows and help move the business forward. Stop by the Litify booth to see how the only AI-native platform of action is transforming everything from LSRs to eBilling to reporting. See you there! 👋 #RunningLegalLikeABusiness #LegalOps
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Looking to kick off #LitiQuest 2027 with a little friendly competition? ⛳️🎾 Before we dive into two days of legaltech strategy in Scottsdale, we’re leaving it all on the course (or court!) in our pre-conference activities: 🏆 The Litify Classic: A 9-hole shotgun golf round set under Scottsdale's stunning mountain backdrop. 🏓 Pickleball Palooza: High-energy competition, guided play, and networking for players of all skill levels. Space is limited, and an RSVP is required, so save your spot early! Register for #LitiQuest today and sign up for our pre-event experiences at litiquest.com.
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Some AI tools force you to switch tabs, write prompts, and wait around. The most impactful AI is working in the background while you read this. 🤖 In our latest newsletter, we’re showcasing how the Litify Agentic Case Expert (ACE) agents operate behind the scenes to drive cases forward autonomously. Inside this issue: 💡 Executive perspective from Litify CEO Curtis Brewer on "the rise of invisible AI" ⚡ Introductions to 5 specialized agents handling policy reviews, interrogatory drafting, deposition analysis, and more 👀 Videos showing each agent in action, executing workflows in seconds Read the full issue and subscribe to see embedded AI in action 👇
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The Litify booth at #ILTACON26 is officially open! 🎉⚡ Stop by booth #727 to meet the team, see live demos of our AI-native platform of action, and grab your exclusive Litify swag before it's gone! #ILTACON #legaltech #weareILTA
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🤖📔 AGENTIC DIARIES: VOLUME 7 — THE STRENGTHS & WEAKNESSES AGENT Developing a winning case strategy requires a clear, objective understanding of the facts. But sifting through evidence often means spending hours on manual analysis. My job as the Strengths & Weaknesses Agent is to identify core case drivers and risks and provide actionable insights in an easy-to-read format, right on the matter record. Powered by Litify Agentic Case Expert (ACE), I work autonomously in the background, continuously analyzing data across your entire matter history, including logged injuries, damages, medical expenses, insurance policies, and uploaded files. I automatically organize these facts into side-by-side columns on your matter record, grouping strengths and weaknesses into collapsible rows so attorneys can easily review supporting details or step back for a high-level view. I also map these insights directly into reportable fields on the matter so leadership can evaluate case value across the entire firm. My goal is to eliminate hours of manual file review, giving your attorneys an objective, data-driven foundation for evaluating risk, identifying vulnerabilities, and making informed strategic decisions. Check out the video to see me in action. 👇
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From hands-on cooking classes and golf outings to ballpark suites, Team Litify has been out in full force! ⛳️⚾️🧑🍳 Beyond the fun, these events are where our customers, partners, and legal community unite to trade industry insights, explore game-changing legaltech, and shape the future of our industry together. Check out a few recent highlights below! 👇
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Hosted by our CEO Curtis Brewer, Close Ups is about getting behind the title and into the mindset of the legal community’s boldest leaders. In this episode, Workday’s Aine Lyons reflects on her career journey and the legacy she hopes to leave behind: building up people, helping them learn new skills, and leaving every place better than she found it. 🎧 Watch, listen, and subscribe on Spotify, Apple Podcasts, or at: https://lnkd.in/g-kvEBtK
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Heading to #ILTACON26? 🚀 Stop by the Litify booth to see the AI-native platform of action and discover how our autonomous AI agents help firms capture more hours, increase collection rates, and automate non-billable work. Find out why Litify is the last legal platform your firm will ever need.👇 #ILTACON #legaltech #weareILTA
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🤖📔 AGENTIC DIARIES: VOLUME 6 — THE DEPOSITION REVIEW AGENT Depositions are critical to building your case strategy, but manually digging through hundreds of pages of transcripts can take hours. My job as the Deposition Review Agent is to help you leave each conversation with a thorough record and summary of what happened. Powered by Litify Agentic Case Expert (ACE), the second a transcript is uploaded, I automatically recognize the file type and jump into action. I analyze the entire transcript to extract critical facts, including admissions of fault, conflicting testimony, and key strategy points. I even detect subtle areas of uncertainty, tracking filler words and memory gaps to help shape your case strategy. Best of all, your firm can customize my prompt and formatting so I always deliver the exact output you need. My role isn't about replacing your legal team's strategy. It's about giving your attorneys the precise insights they need to walk into court prepared, without losing hours to manual transcript reviews. Check out the video to see me in action. 👇