We’re moving on up. IMS, Inc. is now ranked #38 on Printing Impressions’ list of the Top 300 Printers in the U.S. and Canada. A small jump on paper, but a big one behind the scenes: 🔹 Increased security 🔹 Smarter infrastructure 🔹 Faster execution 🔹 Unmatched customer focus We’re built for mission-critical communications, and we deliver. To our customers who trust us with their most important documents, and to the IMS team that brings it to life every day — thank you. You’re the reason we keep climbing. Here’s to next year. Let’s go. #PrintPower #SecureComms #TeamIMS #Top300Printers #CriticalDocs #PrintAndMail
IMS, Inc.
IT Services and IT Consulting
Liverpool, NY 1,180 followers
Your Communications. Delivered.
About us
IMS, Inc. is a leading provider of critical omnichannel communications and customer engagement solutions - powering millions of daily dynamic interactions. From print and mail to digital and beyond, our products and services help grow your business and boost customer satisfaction. We build and deliver hyper-personalized, automated solutions that span your transactional and marketing needs. Our client partners benefit from continued investment in secure, state-of-the-art technology and physical infrastructure and our team's innovative design thinking process in advancing solutions that align with and exceed your business goals.
- Website
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https://imsdirect.com
External link for IMS, Inc.
- Industry
- IT Services and IT Consulting
- Company size
- 201-500 employees
- Headquarters
- Liverpool, NY
- Type
- Privately Held
- Founded
- 1986
- Specialties
- Artificial Intelligence, Robotic Process Automation, Call Center Augmentation, Chat Bots, Natural Language Processing, Machine Learning, Cloud Computing, Virtual Assistants, Human-in-the-Loop, Appointment Reminders, Payments, IVR, SMS, Rich Web Chat, Statement & Document Solutions, Bots, Print Bots, Analytics, Reporting, Customer Experience, and API Integrations
Locations
Employees at IMS, Inc.
Updates
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🇺🇸 Happy Fourth of July from all of us at IMS! Today, we celebrate the spirit of freedom, innovation, and unity that defines our great nation. Wishing you a safe and joyful Independence Day! #IndependenceDay #FourthOfJuly #ProudlyAmerican
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Your Statements Should Make a Statement. Clunky. Costly. Outdated. That’s how most credit unions still handle print and mail. At IMS, we make it easy — and more affordable — to deliver compliant, impactful member statements without the usual stress. Join Mark Vanderpool, Stu Lisabeth, and John Pryslak at NYCUA’s EXCEL 25 Conference. 📍June 12-15, The Sagamore Resort Learn More: https://imsdirect.com #MemberEngagement #DirectMailSolutions #StatementDesign #PrintAndMail #CompliantCommunications #DocumentSolutions
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This Memorial Day, we pause to remember. At IMS, Inc., we honor and reflect on the courage, sacrifice, and service of the brave men and women who gave their lives for our freedom. Their legacy reminds us that the liberties we enjoy today were hard-earned and must never be taken for granted. Thank you to all who served and to the families who carry their memory. #MemorialDay #RememberAndHonor #Gratitude
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You’ve upgraded your digital banking. But your statements still act like it’s 2004. High-tech on the front end. Paper cuts on the back end. Whether it’s legacy software, outdated workflows, or a vendor who swears “that’s just how it works,” your print and mail process might be the weakest link in your modern member experience. 💥 Clunky systems 🚫 Compliance risk 📉 Operational drag Print and mail shouldn’t be this hard. IMS helps credit unions and community banks deliver accurate, compliant, on-time communications—without the internal chaos or external excuses. ✅ Tight compliance ✅ Clean delivery ✅ Less stress Modern banking deserves modern print/mail. Let’s make it easy again → https://lnkd.in/ex7YxjnG #Banking #CreditUnions #CustomerExperience #Compliance #PrintMail #DigitalTransformation
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The truth? Most internal print shops weren’t built for today’s regulatory landscape—where security threats evolve faster than policies can update. Can your team truly keep pace with zero-trust frameworks, encryption protocols, and audit trails across every output channel? Are legacy systems and “good enough” processes exposing you to untracked vulnerabilities? Are you ready to answer regulators when they ask how your documents were handled and who had access? When details slip through the cracks, risk escalates—fast. There’s a better way... Outsourcing to a specialized partner like us gives you: ✅ Built-in compliance with HIPAA, SOC 2, PCI, and more ✅ End-to-end chain of custody and secure audit trails ✅ Expert-led document workflows across print, mail, and digital delivery ✅ Fewer internal headaches. Far less risk. Let’s talk before your print operations setup becomes your next liability. IMS — Trusted. Proven. Compliant. Learn more: https://imsdirect.com #PrintSecurity #ComplianceRisk #DocumentProcessing #OutsourcingBenefits #RegTech #CustomerCommunications
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You’ve got real-time apps, portals, and notifications. But when it’s time to send a statement, invoice, or notice? ❌ Bottlenecks ❌ Manual steps ❌ SLA stress ❌ Zero visibility Across finance, insurance, healthcare, and government, teams are still stuck using outdated, disconnected systems to send the most critical documents they produce. That’s where IMS comes in. We simplify high-volume, high-compliance print and mail — without ripping out your core systems. ✅ Faster turnaround for transactional and regulatory communications ✅ Better tracking from file to mailbox (or inbox) ✅ Seamless handoffs between digital and physical channels ✅ Built-in compliance with HIPAA, SOC 2, PCI, and more No band-aids. No black boxes. Just print/mail that actually works. Let’s make this the easiest part of your operation. Read the full post: https://lnkd.in/ex7YxjnG #PrintMail #CustomerCommunications #DigitalTransformation #OperationalEfficiency #ProcessImprovement #CustomerExperience #ComplianceMatters #BankingTechnology #InsuranceInnovation #HealthcareOperations #DocumentStrategy #MailAutomation #CXStrategy
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IMS, Inc. is proud to announce that we are now a member of the IT-ISAC, Information Technology - Information Sharing and Analysis Center, a trusted community of cybersecurity leaders. The membership signifies and strengthens our ongoing commitment to safeguarding client data and staying ahead of emerging threats. To learn more about what this means for IMS and our business partners, please visit: https://lnkd.in/e_fhFXkS #Cybersecurity #DataProtection #RiskManagement #SecureCommunications #ITISAC
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🚨 We’re Hiring! 🚨 Print & Mail Quality Assurance Specialist 📍 Location: Liverpool, NY 💼 Full-time | $42,000–$55,000 + Competitive Benefits 🔗 Apply Now Are you detail-oriented with experience in print production, mailing, or inventory? Join our team to ensure the accuracy, quality, and compliance of critical customer communications. 🔍 Key Responsibilities: -Inspect printed/mail materials for quality -Verify data integrity & print alignment (VDP) -Investigate issues and support process improvements -Ensure USPS & internal compliance -Track inventory and document defects ✨ Why IMS? -Work with advanced print/mail tech -Fast-paced, deadline-driven environment -Growth opportunities & a strong team culture Apply now or reach out for more info!: https://lnkd.in/gG4e2BJz #Hiring #QualityAssurance #PrintProduction #MailOperations #JoinOurTeam
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The Blind Spot in Your Customer Communications Strategy In today's threat landscape, assuming in-house document handling and production equals better security could be your biggest vulnerability. Similarly, outsourcing without proper vetting exposes your most sensitive customer data to unnecessary risk. Financial services and healthcare leaders: When was the last time you assessed your critical communications security architecture? The reality is stark: While your cybersecurity teams focus on network protection, the personally identifiable information (PII) flowing through your customer communications may be your organization's most exposed asset. Three questions every executive should be asking: 1. Can your current infrastructure—whether in-house or outsourced—truly defend against sophisticated threats targeting customer PII in transit? 2. With regulations like HIPAA and GLBA requiring rigorous compliance and regulatory scrutiny intensifying, is your compliance strategy proactive or merely reactive? 3. What if the highest security standard isn't about location but partnering with specialists who understand the full data lifecycle? At IMS, we don't just handle documents—we've engineered a security-first ecosystem that protects your customers' most sensitive information, enhancing your existing operations while providing comprehensive outsourced solutions for critical communications. Let's discuss how our approach can strengthen your security posture while driving operational efficiency. Connect today: https://www.imsdirect.com #CriticalCommunicationsSecurity #DataProtection #SecurityFirstStrategy
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