Freshworks

What if your HR team could spend more time on people and less on repetitive tasks? With AI-powered HR service delivery. Organizations can launch custom AI agents to resolve routine requests and streamline complex employee moments. ✅ Guide agents with pre-built checklists to ensure compliance ✅ Streamline onboarding, transfers, and relocations across teams ✅ Enable self-serve documentation, e-signing, and secure storage Learn more: https://lnkd.in/e4HCDZYJ

How do you unify IT operations after 16 businesses come together? For Northern European IT leader Fellowmind, a series of acquisitions brought significant scale, along with the challenge of integrating teams, processes, and 18 legacy systems. For the IT team, it was an opportunity to flex new muscle: unifying service delivery across regions. In the three years since consolidating numerous siloed legacy platforms on Freshservice, Fellowmind: ✅ Unified operations across IT, security, legal, compliance, and HR ✅ Doubled its managed services revenue share ✅ Served 2,000+ external customers through the platform “We chose Freshservice because it gave us one coherent platform with one data model,” says Chief of Staff Gorm Priem. Read Fellowmind’s full story: https://lnkd.in/e-kWmV-5

Huge congratulations to our CMO Kady Srinivasan on being named one of the Top 25 CMOs of 2026 by TechDogs 🎉 This award celebrates the visionaries redefining how homegrown and global brands alike grow, connect, and endure with Indian audiences. We're proud to see Kady’s innovation and leadership recognized by Tech Dogs!

Every enterprise needs a front door. Most don't have one, or only one. This week on The Works, we look at what happens when IT service, employee training, and AI governance all point to the same fix: one clear way in. Read more.

Unplanned ticket spikes shouldn't mean endless troubleshooting. 📈 With Freddy AI Insights in Freshservice, service teams can automatically surface anomalies across the service desk and drill down into the root cause in seconds. Need a custom metric or report on the fly? Just ask. Freddy AI generates real-time analytics on demand so you can focus on resolving issues faster.

In customer support, it’s rarely the complex, unique issues slowing your team down. It's the hundreds or thousands of smaller, repetitive ones.   With Freshdesk’s Email AI Agent, email conversations are handled automatically around the clock and built to understand what customers are asking, to carry on the conversation. Your team can: ✅ Customize AI agent tone and behavior ✅ Connect knowledge sources ✅ Set escalation and human handover rules See how Freddy AI Agent handles the busywork. https://lnkd.in/eUeQ5C3M

At a cancer clinic, the time between a system alert and a clinician losing access matters more than any SLA metric. American Oncology Network's 40-person IT team supports 140+ locations, and they can't spend that time managing their platform. With Freshservice, one administrator handles the entire environment in under two hours a week. The time they're not spending on platform maintenance is time they have for everything else. William Keeney shares how AON’s IT team manages it all. https://lnkd.in/eaFvVpUf

The Manchester Metropolitan University serves 45,000 students and staff across 90 service teams, each running its own way of working. Freshservice gave them a single platform to align around, allowing every team to keep its own workflow while sharing the same visibility and metrics across the university. Martina Holubcova explains how this has changed how they work, engage, and show up for the students they serve. Read the full customer story: https://lnkd.in/ea7fN_DK

AI is only as reliable as the systems and context behind it, and in sales, that affects everything from relationships to deals. "If your systems aren’t talking to each other, AI can end up creating a shadow RevOps organization.” ⬅️ That’s Freshworks CRO Ian Tickle on The Revenue Leadership Podcast with Kyle Norton. Don't miss Ian's full conversation with Kyle. They cover shadow AI, governance, and what it takes to build one go-to-market org spanning sales, customer success, and customer experience. Check out the full episode on Spotify: https://lnkd.in/eknX_QVF