SharkNinja's CEO talked about agentic shopping on our recent earnings call. Here’s a look at their shopper concierge experience, where customers can ask questions, compare options, and find the right product.
Agentforce Commerce
Technology, Information and Internet
San Francisco, California 64,749 followers
Salesforce Commerce Cloud is the most complete commerce platform, backed by the #1 CRM.
About us
The future of business is CRM + AI + Data + Trust. Maximize revenue now with Commerce Cloud.
- Website
-
http://www.commercecloud.com/
External link for Agentforce Commerce
- Industry
- Technology, Information and Internet
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, California
- Type
- Public Company
- Founded
- 2004
- Specialties
- digital commerce, cloud commerce, predictive analytics, personalization, store operations, cloud-based point-of-sale, commerce, ecommerce, AI, and retail commerce
Locations
Employees at Agentforce Commerce
Updates
-
It's time for B2B organizations to tame complexity and make it easier for buyers to do business. Use this guide to build an omnichannel strategy that removes friction, unifies data, and creates consistency: https://sforce.co/40I6nwA
-
-
Early bird registration for #CNX26 is LIVE. Save $400 and get access to 210+ sessions and hands-on trainings designed to help you build adaptive, agentic experiences that boost conversion and drive acquisition. Register here: https://sforce.co/4aGLYhw
-
-
Agentforce Commerce reposted this
More than one year ago, it was a vision. Today, it’s a joint success story! I feel truly honored to be part of it. Now you can read how we leverage the #Salesforce platform at Skechers to scale and accelerate go-to-market by simplifying complexity, optimize execution and driving operational efficiency. Read here: https://lnkd.in/ePKbiYHr On a personal level, this milestone is especially meaningful. Thank you Markus Nigl for inviting me to this initiative and helping tell Skechers’ story. Thank you to everyone who support, advise, and partner with us — this would not have been possible without your trust and collaboration: Felix Fioravanti Sebastian S. Courtney Agar (Wood) Marcel Schwob Joel Ong Eric Cheng PS. Skechers offers 'extra wide' options... and clearly, so does my smile 😉
-
-
Agentforce Commerce reposted this
As an Entrepreneur, Founder or CEO you know how hard it is to reach your first $10M in ARR and then $100M in ARR — and hopefully reaching $1B in ARR which is the absolute gold standard, even in the AI era. I am so proud of working for Salesforce and we reached an incredible milestone to close last year with $41.5B in annual revenues. $41.5B in actual revenues and not just ARR. Commerce & Retail played an important part in reaching this milestone! Congrats to the entire Agentforce Commerce team for closing out an amazing year with so many wins across — B2C, B2B, OMS, and POS products! Retail brands like SharkNinja, Pandora, and Williams-Sonoma, Inc. are leading the Agentic way with a modern Shopper Agent on their websites. We're officially in the era of the Agentic Enterprise. We’ve consumed nearly 20 trillion tokens, and converted them into more than 2.4 billion agentic work units to date, moments where AI wasn’t just reasoning — it was delivering real work, like autonomously processing returns and resolving complex customer issues.
-
-
Our B2C Commerce February release just dropped and we packed it with 20+ innovations for developers, merchandisers and IT leaders. Check out everything we shipped 👇 https://sforce.co/4qU1Ul9
-
Agentforce Commerce customers see up to 2x higher conversion rates with guided shopping agents. 44% of shoppers expect AI help. Your customers are clearly ready. Is your platform?
We just closed FY26, the biggest year in Salesforce history. 🚀 • $41.5B revenue (+10% Y/Y) • 34.1% Non-GAAP (+110 bps Y/Y) and 20.1% GAAP operating margin • $15B operating cash flow (+15% Y/Y) • FY27 guidance: $46.2B revenue Every AI agent needs somewhere to land. The data, the business rules, the conversational layer for humans and agents. That’s Salesforce. We completely rebuilt our platform around four systems: context (Data 360), work (Customer 360), agency (Agentforce), and engagement (Slack). Together, they convert raw AI intelligence into real work. In the 15 months since launch, we’ve closed 29,000 Agentforce deals, up 50% quarter over quarter. Agentforce ARR reached approximately $800M, up 169% year over year. $2.9B+ Data 360 and AI ARR, up 200%. No company is delivering more agentic work than Salesforce. And now Slackbot is really changing the game: It sits on top of a billion messages a day, connecting your files, calendar, data, and other agents. All governed. All secure. At Salesforce, we’re Customer Zero: 3M+ conversations handled autonomously, 68% resolution rate, CSAT the same as humans, $100M in savings, millions in new pipeline. And our customers are as well. Southwest Airlines cut seven-minute hold times to seconds. SharkNinja: 20,000 agent-led chats per week. Wyndham Hotels & Resorts cut service handle time 25%. This is the Agentic Enterprise in action. Salesforce has already powered almost 20 trillion tokens, up 5x. 771M Agentic Work Units in Q4, up 57% quarter over quarter. This is what AI was meant to be. Humans and agents, working together. We’re just getting started. Grateful to our incredible Trailblazers and the entire Salesforce ’Ohana. ❤️ Full results: https://lnkd.in/eski7_88 #Agentforce 🚀💙
-
⬆️ ROI, ⬇️ TCO. See the total business benefits of Salesforce in the commissioned Forrester TEI study of B2C Commerce and OMS. Get the study: https://sforce.co/3MYyW5P
-
-
B2B companies need one connected solution for omnichannel sales. Our recent webinar covers how Agentforce B2B Commerce and Revenue Management connect the full lifecycle, followed by a customer conversation with Eric Zajac from Bluebeam on reducing friction and leveraging out-of-the-box functionality to maintain agility and better serve customers. Watch on-demand: https://sforce.co/4aBq5QF
-