Recognizing the people who make a difference is one of the simplest ways we can put our values into action. We're proud of our Grand Opening (GO) Service team for taking the time to celebrate exceptional hospitality and show appreciation for someone who went above and beyond. Thank you to our GO Service team for living our values! 💙 💛
⚠️Warning!! You may cry 😢 I did 🥹⚠️ In hospitality, we often talk about guest satisfaction, service excellence, and creating memorable experiences. Yesterday, we witnessed exactly what that looks like in real life. After returning to the hotel, a wonderful team from CarMax gathered in our lobby to surprise one of our very own, Solomon, with a heartfelt card and monetary gifts as a token of appreciation for the exceptional service he has provided throughout their stay. To say this was well deserved would be an understatement. As we have mentioned week in and week out, Solomon consistently goes above and beyond for every guest who walks through our doors. His kindness, professionalism, attention to detail, and genuine care for others make a lasting impact every single day. As leaders, we can teach processes and standards, but we cannot teach heart—and Solomon has plenty of it. Watching our guests take the time to recognize him was a powerful reminder that the little things we do for others never go unnoticed. Thank you, CarMax, for showing such generosity and appreciation. And thank you, Solomon, for representing hospitality at its very best. We are incredibly proud to have you on our team. #HospitalityExcellence #GuestService #TeamRecognition #HotelLife #EmployeeAppreciation #Carmax Solomon Motley James Wilson Jevan Campbell Nehali Patel J.W. Engblom TPG Hotels and Resorts Debra Clayborn Faggett CarMax