Serious issue with plugin.

  • Resolved nicolehart27

    (@nicolehart27)


    2 months, 3 weeks ago

    When activated, the plugin removes some plugins on the left including elementor. It also creates a “You do not have access to this site” notification. Just noticed this happening since Dec 8.

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  • Plugin Contributor Carolina

    (@carolinaop)

    2 months, 3 weeks ago

    Hello @nicolehart27, thank you so much for reaching out — we’re happy to help!

    I’m really sorry to hear that activating the plugin might be causing issues on your site. We haven’t been able to replicate any conflict between our plugin and Elementor/Elementor Pro on our end (with the latest versions of the plugins), but every WordPress setup is unique, so we’ll work with you to get this sorted. Are you running the latest version of the plugins?

    To begin troubleshooting, could you please try enabling Safe Mode? This allows the plugin to run without executing any snippets, which helps us determine whether the issue is caused by a specific snippet or something else in the environment.

    You can follow the Safe Mode instructions here:
    https://codesnippets.pro/doc/help-my-site-broke-how-can-i-fix-it/

    Please also check your error logs to see if the system is reporting anything unusual when the issue happens — this information can be very helpful in identifying the root cause.

    Let us know what you find, and we’ll be here to continue assisting you!

Viewing 1 replies (of 1 total)

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