Customer Service
More Posts on Customer Service
Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up
No matter how brilliant your product or service is, you simply won't see maximum growth and business performance if your customer support and client satisfaction are being neglected.
Bringing in That First Sale, Partnership or Investment: A Guide for Startups
How to develop an accurate story that will resonate with customers.
Your Network Is Your Secret Weapon
Why relationships are the most important element of growing a business.
The Power of Having Core Values
From the customer experience, down to the employee experience, owner Brian Batch explains that with a core value of "this is fun for us,' it's important that team members feel happy and supported; which ultimately translates to great consumer experiences as well.
4 Suggestions to Improve Convenience for Consumers
When it comes to ecommerce, customers expect smooth experiences and convenience -- you need to meet those expectations.
Taking Advantage of Going Virtual
What happens when two interior designers from opposite coasts merge somewhere in the middle? Adriele Graham and Elizabeth Berry, the duo behind interior design firm House Meraki, discuss adapting their practices to weather the pandemic.
How to Turn Your Biggest Detractor Into Your Biggest Brand Ambassador
A bad customer experience can be a chance to turn your harshest critic into your brand's biggest fan. Capitalize on the opportunity through stellar communication and service.
6 Things Businesses Lose When They Can't See 100% of Customer Interactions
Gaps in understanding customer journeys could cost companies revenue, brand loyalty and customer happiness.
Social Media is Here to Stay
Nestled in the crossroads of downtown Kansas City, Missouri, KC Wineworks is not your typical winery.
How to Create Ecommerce Navigation That Increases Sales
When it comes to website design, navigation is often an afterthought, but it's actually beyond vital.
The Importance of Lifelong Learning
Tune in to hear from Josh Campbell, owner of multi-million dollar HVAC company, as he share what leadership means to him, and how developing that leadership in yourself and your team can help your company grow exponentially.
A Chance to Make it Right
Customer experiences aren't always going to be five-star, but it's what you do with those imperfect experiences that matters.