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Technology

The business and culture of our digital lives,
from the L.A. Times

Facebook is twice as fast, but has anyone noticed?

February 19, 2010 | 10:25 am

Last year, Facebook set out to make its site faster. After a long battle with rendering times and other Web issues, the company said it achieved its goal in December.Facebook speed

Making Facebook pages load twice as fast wasn't an easy task. Jason Sobel, an engineer at Facebook, wrote on the company's blog late Thursday that to double Facebook's speed, engineers cut back on site cookies. They also broke each page into sections called "pagelets" that allowed parts of a page to load when ready. Previously, pages would display only after all the items were fully loaded.

Although Facebook is proud of its accomplishments, it seems some users aren't reaping the benefits of the company's efforts. The comments section of Sobel's blog post includes several complaints from users who are still experiencing slow load times.

One commenter wrote, "Facebook is way slow, even not loading at times." Another person said he or she wants Facebook to "deal with all the timeouts and connection errors" that have slowed down the site.

The complaints didn't stop in the blog's comments section. A quick search of Facebook reveals several status updates complaining that the site is too slow. Those complaints are filtering in every few minutes.

Improving Facebook's speed won't be easy. The site is growing at a rapid rate with more than 400 million active users adding billions of pieces of content each week. The challenges of improving its speed, let alone maintaining it, will continue.

Hopefully for Facebook, more users will recognize those speed differences the next time it succeeds in doing so.

-- Don Reisinger
twitter.com/donreisinger

Image: T-shirts given to Facebook staff for speeding up the site. Credit: Facebook



What's a #spon tweet? It's a Twitter ad, silly

February 18, 2010 |  5:36 pm

Ruben32
Twitter users interspersing advertisements in their stream of updates have begun adopting new standards for disclosure.

Many ads are now being marked with tags -- "#spon" for sponsored tweets, "#paid" or "#samp" for those who received sample products -- based on guidelines released Thursday by the Word of Mouth Marketing Assn. (WOMMA). The new instructions are a response to the Federal Trade Commission's call for more explicit disclosure from bloggers.

Which leads to the question: How effective is an ethical disclosure if the average person has no idea what it means?

The abbreviated tags were chosen with Twitter's 140-character-message constraint in mind. Seeing #samp isn't as obvious as, say, "Advertisement" or "I'm getting paid to shill this product." But as more online publishers begin using the social media jargon, WOMMA thinks consumers will quickly catch on.

"Our hope is that it starts becoming prevalent enough that it becomes understood," said WOMMA board President Paul Rand on the phone Thursday. "Because there is now a requirement to do so, I think we'll be seeing a lot more of it."

Continue reading »

Guvera, warming up for its U.S. launch

February 18, 2010 |  5:11 pm

Guvera, ad-supported music, MP3, piracy, free music, legal downloadsGuvera, an Australian company offering free, ad-supported music downloads and streams, announced Thursday that it will open its virtual doors in the U.S. on March 30. Those doors won't be open all the way, however; only the first 100,000 people to sign up will be granted access, at least until the company lines up more advertisers.

I discussed the company's business model in a previous post, so I won't go into a huge amount of detail here. Since then, though, I've had the chance to play with both Guvera and FreeAllMusic.com, a site offering five free ad-supported downloads per week. Each has its charms and its shortcomings -- Guvera seems more generous but a bit harder to navigate, while FreeAllMusic makes it easier to find tracks but takes a more in-your-face approach to its sponsors' pitches. Both offer handy ways to sample artists and albums by grabbing a few free songs -- legally.

The experience with Guvera starts ...

Continue reading »

PayPal to be a way to buy ads and goods on Facebook

February 18, 2010 | 12:36 pm

Facebook and PayPal have announced a strategic partnership that will allow advertisers and users of the social network to pay for advertisements and buy virtual goods using their PayPal account.

Users will be able to apply PayPal within Facebook's Credits service, which is used to acquire music, e-cards and virtual goods within applications. It's quickly becoming the social network's currency.

PayPal integration into Facebook Credits gives users another payment option when acquiring virtual gifts. Prior to the announcement, users could only buy credits with major credit cards or through purchases on their mobile phones. Facebook's phone purchases are powered by mobile-payment company Zong.

Facebook advertisers will also have the option of paying for ads with PayPal. Previously, Facebook advertisers needed to link a credit card to their accounts in order to place ads on the site. The option will be launched within the next few weeks.

The partnership between Facebook and PayPal is extremely important to both sides. Buying Facebook credits or ads is now much easier for PayPal users, which should help the social network generate more revenue.

The deal is arguably more important for PayPal. The EBay-owned company has been working hard to capitalize on the burgeoning in-app payment market.

Last year, PayPal announced the launch of PayPal X, an open platform that allows developers to use application programming interfaces to integrate PayPal into their Web applications. The company claims that it is currently working with over 15,000 developers.

The deal also puts to rest the idea that PayPal and Facebook are competitors.

Anuj Nayar, PayPal's director of communications, said that the partnership "makes it really clear that Facebook and PayPal aren't competitors."

Nayar also said that PayPal's relationship with Facebook is in its infancy. He wouldn't provide any specifics on the length of the deal or how the partnership will work, but he did say that PayPal's integration into Facebook Credits and its advertising platform is "the beginning of a long-term strategic partnership" between the companies.

-- Don Reisinger

twitter.com/donreisinger


AT&T; to launch its first Android phone: Motorola Backflip

February 18, 2010 | 11:29 am

Motorola-backflipGoogle will start playing on Apple's turf next month. AT&T, the exclusive carrier of Apple's iPhone in the U.S., will release the Motorola Backflip, the telecom's first smart phone running Google's Android operating system, on March 7.

We spent a couple of minutes playing with the Motorola Backflip at the Consumer Electronics Show in January and weren't impressed.

It runs an outdated version of Android, and unlike Motorola's Droid on Verizon, the Backflip probably won't see a software upgrade any time soon. That's because of a proprietary software Motorola has built on top of Android.

Luckily for future Backflip owners (and for the Motorola Cliq on T-Mobile), that software is actually kind of cool.

Continue reading »

Facebook surpasses Yahoo to become second most-popular website

February 18, 2010 | 10:08 am

The social network has surpassed Yahoo to become the second most-visited website in the United States, reports Web analytics firm Compete. Only Google stands in its way of becoming the country's most popular site.AP-unique-visitors-to-facebook-com-yahoo-com-02172010_1

Facebook attracted nearly 134 million unique visitors in January alone. Yahoo's traffic declined in January to 132 million unique visitors. Google had over 147 million unique visitors in January.

Compete also found that Facebook users are extremely engaged. The company reported that Web users spent 11.6% of all their Internet time in January on Facebook.com. Compare that to 4.25% of their time on Yahoo and 4.1% of their time on Google.

Facebook has enjoyed explosive growth over the last year. The company recently announced that it has over 400 million active users, 50% of whom log on to the site each day. Those users upload over 3 billion photos to the site each month.

But whether or not Facebook can catch Google remains to be seen. Google Search continues to gain market share. And with the recent launch of Google Buzz, a social network designed to compete with Facebook, the search company might be able to steal some users away from the world's top social network.

--Don Reisinger

twitter.com/donreisinger

Image: Facebook's growth compared to Yahoo's decline. Credit: Compete


Sezmi makes it official

February 17, 2010 |  9:01 pm

Sezmi, cable bypass, over the top Sezmi, a low-cost rival to cable and satellite TV, is formally launching its service in Los Angeles and surrounding areas Thursday after a three-month trial run. The service comes in two tiers: $4.99 per month for dozens of local broadcast channels and on-demand programming from the Internet, and $19.99 for the broadcast and Internet programming plus 15 popular cable channels. But for now, at least, would-be subscribers have to buy almost $300 worth of equipment from Best Buy to gain access to the service.

That equipment includes a high-capacity digital video recorder, which works with Sezmi's software to record automatically programs that a viewer watches regularly, as well as other material that matches his or her profile. It also can create multiple profiles, enabling parents and kids to develop their own lineups of recordings. The other main piece is an antenna to capture the bulk of Sezmi's programming, which arrives over the air. That's why the service will be available only to homes capable of receiving a reasonably strong signal from local stations.

Beyond the upfront cost of the equipment, the main trade-off for Sezmi customers is that the service is heavy on local broadcast channels, light on cable fare. There's no HBO, ESPN, FX or Disney Channel, although the company is still negotiating with content providers and plans to offer more sports and children's programming later in the year. The service also supplements its offerings with a combination of free and pay-per-view video from the Internet, including movies from the major Hollywood studios, older TV titles from Crackle and YouTube's grab bag of clips and full-length content. Subscribers need a broadband connection to gain access to those videos, however.

The Los Angeles rollout will be the first for the company. Later this year it plans to expand into more markets, first with the $4.99 service and later with the more expensive tier. The latter will take longer, company President Phil Wiser explained, because Sezmi has to line up local broadcasters in each market to transmit the programming it offers from cable networks. It also expects to sign up telephone companies as partners, and they may let customers lease the equipment in lieu of buying it.

There's no shortage of people looking for a cheap alternative to cable. When Sezmi announced its free trial in November, it quickly attracted more than 14,000 applicants for 1,000 spots. Now, however, we'll find out how much of that demand remains for the service when customers actually have to pay for it.

-- Jon Healey

Healey writes editorials for The Times' Opinion Manufacturing Division. Follow him on Twitter: @jcahealey


Bad memory card? Could be a 'ghost'

February 17, 2010 |  6:45 pm

Broken Memory Card Quick, how many memory cards do you own?

Chances are it's at least two or three. SD cards are in phones, cameras, GPS navigators, digital picture frames, TV sets and even toys. They store photos of your kids, the slide deck for your business presentations, e-mail messages and the phone numbers of your friends.

So it’s bad news when we get a bum memory card. But when we do, most of us would grumble, maybe curse a few times, then just toss the card and get a new one.

Not Bunnie Huang. He went on the hunt. And what he found out was slightly disturbing, considering the billions of memory cards out there and the data they store.

The story began in December when Huang was in China for his company, Chumby Industries, overseeing production of its hand-held digital device, the Chumby One. A call came from the floor of the factory, alerting him to a bad batch of Chumbys. Huang found that the devices had one thing in common -- Kingston-branded memory cards all from a single batch.

When Huang tried to exchange the batch, Kingston refused. At $4 to $5 apiece, Huang was sitting on several thousand dollars of scrap, not an amount his San Diego start-up could afford to “sneeze,” he wrote in a blog post detailing his dive into the rabbit hole of Chinese high-tech manufacturing.

His adventure took him to ...

Continue reading »

Verizon Wireless, HBO and how best to adapt to disruptive technology

February 17, 2010 |  5:46 pm

The disruptive technology that is the Internet is forcing an array of content and service providers to make a hard choice: take advantage of a new distribution pipeline that might cannibalize existing revenue, or guard the current business model at the risk of being cannibalized by someone else. This week, Verizon Wireless made a choice that illustrates the former path, and HBO stuck to the latter.

Skype, Verizon Wireless, VoIP, HBO, ViOS, Netflix, over the top, cable bypass Specifically, Verizon Wireless announced that customers with Blackberry or Android smart phones would soon be able to use a free app enabling them to make calls with Skype -- not just through a catch-as-catch-can WiFi connection, but through Verizon's widely available 3G network. Skype lets people make phone calls through the Internet, bypassing the telcos' conventional (and far more expensive) voice networks. By embracing Skype, Verizon is betting that any revenue it might lose from customers downgrading their voice-calling plans will be more than made up by added sales of data plans and a share of the revenue from Skype subscriptions. That migration was already happening without Verizon's participation; this way, it will get a piece of the action on Skype.

Skype, Verizon Wireless, VoIP, HBO, ViOS, Netflix, over the top, cable bypass HBO, meanwhile, announced that it would make its movies and original programs available online -- to people who subscribe to HBO on Verizon's FiOS fiber-optic TV and Internet services. It's a similar effort to what HBO has done with selected cable systems, where customers with HBO subscriptions on their TV can get free access to the network's programs on their PC. The new HBO GO service won't necessarily bring more customers to HBO, though -- after all, the network refuses to sell online-only subscriptions. Instead, its main goal seems to be giving online video fans a reason not to cancel their pay TV service. Granted, HBO's bread and butter is the fees it reaps from pay TV subscribers. But with no HBO available to them online, the small but growing number of Internet users who are abandoning cable and satellite services are finding other movie services to take its place. Like, say, Netflix or Crackle.

-- Jon Healey

Healey writes editorials for The Times' Opinion Manufacturing Division. Follow him on Twitter: @jcahealey


Microsoft readies Outlook for social battle

February 17, 2010 |  9:44 am

Microsoft announced Wednesday that Outlook users will now be able to connect their LinkedIn accounts to their Inbox after downloading the new LinkedIn for Outlook add-on.Fb outlook

Outlook users will be able to view colleague status updates, sync LinkedIn contact information with Outlook contacts, and add new connections from within their Inbox.

Microsoft also announced that later this year, Facebook and MySpace integration will be coming to Outlook. Users will be able to see status updates, view photos, and add friends to either social network from the e-mail platform. Unfortunately, the company didn't announce Twitter integration.

Microsoft's decision to add MySpace and Facebook to Outlook could be a reaction to Google Buzz, the online company's new social network that it recently integrated into Gmail, a major Web-based Outlook competitor. Aside from basic social-networking features, Buzz also includes Twitter support.

-- Don Reisinger

twitter.com/donreisinger

Image: Facebook running on Outlook. Credit: Microsoft


Survey: Consumers will pay for online content if it's worth the price

February 16, 2010 |  3:37 pm

In a recent survey of 27,000 Web users in 52 countries, Nielsen found that 85% of respondents would like to see free Web content stay free.

But when asked if they would be willing to pay for specific kinds of Web-based content, the results were not as black and white.

More than 50% of respondents said they would actually pay for online movies, music, or games.  Many of them said, however, that the paid content would need to be "considerably better" than current free content before they'd shell out for it.

The role of print

Paid content

According to Nielsen, almost 50% of respondents would consider paying for online access to a magazine, while a little over 40% said they would pay for newspaper content on the Web. That could be a positive sign for the struggling print industry -- though the thorny question remains: how to make that product worth paying for?

In a potential effort to do that, Wired unveiled a video today demonstrating how its magazine would run on a tablet computer. Last December, Time Inc. showed off a tablet version of Sports Illustrated. No price has been announced on either product.

Still, consensus on the pay question has been elusive across the industry. According to Gawker, two factions within the New York Times are battling over what to charge for an iPad version of the paper. One group says the company should charge $20 to $30 per month for access to its content, Gawker said, while the other group thinks $10 per month is a fair price.

As more experiments in for-pay content emerge this year, questions of what's fair and what's feasible may begin to find some answers.  But this study and others hold out the possibility that there's an answer out there somewhere.

-- Don Reisinger

twitter.com/donreisinger

Image: Consumer willingness to pay for online content. Credit: The Nielsen Company


Inside Google's Hot Topics, a real-time heat map of news and chatter

February 16, 2010 |  3:25 pm

For a couple of years, Google has offered its real-time Hot Trends list, which shows curious users a list of the most active search terms -- a kind of heat map of the news and cultural developments everyone is trying to find out about.

In December, Google added a complementary list, called Hot Topics, which reflects the trends and keywords that are generating the most chatter.

Those are the topics that are being mentioned most actively across the spectrum of online media: news reports, blogs, and updates -- a term Google uses to encompass user messages from Twitter, Facebook and its own Google Buzz. 

Real-time
The real-time search widget that pops up for hot topics in Google's search.

Hot Topics also takes Hot Trends into account when deciding which subjects are getting the most online attention. A flurry of search queries can often signal that a news event has happened before it's been widely reported-- take today's intensive searching of "hotmail down."

There's a direct link, too, between Hot Topics and the "real-time results" widget that started showing up on Google results pages in December. (It's the little window that shows the latest blog posts and updates scrolling through.) 

Not every search term will have the real-time widget -- only those that are generating the most discussion noise at a given moment. So if you do a search for, say, film director Kevin Smith and see the real-time window on the page, that's an indication that it's currently a hot topic -- even if it doesn't show up on the list of the top 10.

Dylan Casey, Google's product manager in charge of real-time and blog search, was willing to explain a bit about how real-time input improved Google's results overall.

In deciding how to order its search results, Google always tries to offer the most relevant results first -- so users can find what they're looking for with the least possible effort.  

But increasingly, Casey said, people are searching for topics that are in the news one day, and gone the next -- meaning that their relevance fluctuates very quickly.

"The truth is that real time is important because often the topic is only important for a short time," Casey said.

The best way for Google to track temporal relevance is by keeping its finger on the pulse of what people are talking about at the present moment. Because everyone's talking about Smith this week, Google will want to make sure anyone searching his name finds the latest news about his Southwest Airlines incident.

But by next week, the scandal will have blown over, and what people are saying about Smith won't be of wide interest. At that point, Google can (automatically) remove the real-time results widget and go back to a more straightforward page of search results.   

-- David Sarno


Windows Live users hit with temporary outage

February 16, 2010 |  2:59 pm

Users of Hotmail, Xbox Live and other Windows Live services experienced an outage lasting about an hour on Tuesday.

According to Microsoft, the outage, which started at about 9 a.m. PST, was due to the loss of a server. As more requests directed to that server piled up, the extra load landed on the company's other servers, causing the outage. Microsoft said that it replaced the troublesome server within an hour.

The outage was first noticed by Twitter users who tweeted about not being able to access their Windows Live services. Microsoft acknowledged the outage on its Twitter profile first and followed that with a blog post, saying that it plans to "fully investigate the cause and will take steps to prevent this from happening again."

Twitter has become a reliable indicator for outages of all sorts. In September, Twitter erupted with tweets after Gmail experienced downtime for approximately 30 minutes. Over 10,000 tweets mentioned that outage.

-- Don Reisinger

twitter.com/donreisinger


Privacy watchdog files complaint with FTC over Google Buzz [Updated]

February 16, 2010 |  2:13 pm

The Electronic Privacy Information Center has filed a complaint with the Federal Trade Commission, alleging that Google Inc.’s new social networking service Buzz violates federal consumer protection law.

It is urging the FTC to open an investigation into the service because it "violated user expectations, diminished user privacy, contradicted Google's privacy policy, and may have violated federal wiretap laws."

Google Buzz launched in millions of Gmail inboxes last week. The new service prompted an uproar as some people got nervous that their private e-mail and contacts would be exposed. 

EPIC estimated that 37 million Gmail users fall under the FTC’s jurisdiction. EPIC wants the FTC to require that Google give consumers the right to opt into the service instead of having to opt out of it. The privacy watchdog also wants Google to give consumers greater control over Buzz settings.

Google has made two rounds of changes to Buzz in response to user criticism. More tweaks are in the works.

Google did not immediately respond to a request for comment.

[Updated at 2:24 p.m.: Google responded to a request for comment through a spokesman, who said: “We designed Buzz to make it easy for users to connect with other people and have conversations about the things that interest them. Buzz was launched only a week ago. We've already made a few changes based on user feedback, and we have more improvements in the works. We look forward to hearing more suggestions and will continue to improve the Buzz experience with user transparency and control top of mind. We also welcome dialogue with EPIC and appreciate hearing directly from them about their concerns. Our door is always open to organizations with suggestions about our products and services.”]

-- Jessica Guynn


Billionaire investor Ron Burkle leaving Yahoo board

February 16, 2010 |  1:35 pm

Burkle Yahoo Inc. said Tuesday that billionaire investor Ron Burkle has decided not to stand for re-election to the Internet company's board of directors.

Yahoo Chairman Roy Bostock thanked Burkle, saying that shareholders benefited from his counsel and insights. Burkle served on the board since 2001 and weathered with his colleagues the wrath of shareholders over the failed Yahoo/Microsoft merger in 2008.

"It has been a great privilege to serve on Yahoo's board," Burkle, managing partner of private equity firm Yucaipa Cos., said in a statement.

The Yahoo statement said the former grocery magnate would "devote more time to his other business interests." 

Barnes & Noble, perhaps? Barneys? The Pittsburgh Pirates?

-- Jessica Guynn

Photo: Ron Burkle. Credit: Chester Higgins Jr. / New York Times


MySpace updates will appear in Google real-time search results

February 16, 2010 | 12:57 pm

MySpace has just been added to Google’s real-time search results. It joins the ranks of Twitter, Yahoo Answers and others.

That means that any publicly available status updates and other information can now pop up in Google search results.

Google launched its real-time search feature in December. Facebook updates have not yet rolled out.

MySpace is taking bold steps like these to open up its data and regain its competitive edge. It hopes to borrow some of Twitter's success by encouraging developers to write sophisticated applications.

MySpace has been struggling recently to retain its audience and influence. Last week Chief Executive Owen Van Natta left after less than a year in the top job.

Here’s a blog post from Co-President Mike Jones.

-- Jessica Guynn


Silicon Valley luminaries become technology ambassadors to Russia

February 16, 2010 | 12:39 pm

Silicon Valley is playing a much larger role in international diplomacy in the Obama administration than in the Bush administration. That’s in large part thanks to Jared Cohen, who has played a role in both.

Cohen joined Condoleezza Rice’s State Department policy planning staff as its youngest member in 2006. A Stanford University graduate who won a Rhodes Scholarship and earned a master’s degree in international relations at Oxford, Cohen advised the State Department on youth and education, particularly in the Muslim world. He gained notice for his book: “Children of Jihad: A Young American’s Travels Among the Youth of the Middle East,” which was based on his travels there. He advised Rice on how to reach young people in the Middle East who were increasingly using social media tools.

DonahoeNow Cohen is on Secretary of State Hillary Clinton’s team and helped with her speech on Internet freedom. I spoke with him while he was waiting at the airport to board a flight for Moscow. He’s part of an effort that Secretary Clinton calls “21st Century Statecraft.” In January, Clinton held a dinner in Washington to explore how to use technology to promote diplomacy.

“Statecraft as much about building connections as it is about negotiating,” Cohen said.

That’s what Cohen will be doing for the next five days. He has teamed with  Howard Solomon of the National Security Council and White House Chief Technology Officer Aneesh Chopra to lead an all-star U.S. delegation to Russia to see how technology can mutually benefit both countries.

The State Department has always sent business delegations to other countries. But sending technology delegations is something new. Last year, a tech delegation traveled to Iraq and Mexico. After the Iraq trip, the government there set up a YouTube channel and tech companies helped set up a website to catalog arts and artifacts in the national museum that was looted after the U.S. invasion. After the Mexico trip, the country set up an SMS hotline to report crimes anonymously.

Cohen's contention: The U.S. can open doors to other countries and cultures through its technology sector that produces many of the tools that young people around the world use to connect with one another. 

Among the luminaries headed to Russia with Cohen are actor Ashton Kutcher; EBay CEO John Donahoe; Shervin Pishevar, executive chairman and founder of Social Gaming Network; Twitter co-founder and Square founder Jack Dorsey; Mozilla Foundation chair Mitchell Baker; and Cisco System CTO Padmasree Warrior. They will meet with Russian ministers of health and education, advisors to President Dimitry Medvedev, leaders of technology companies and more. They will tackle issues such as encouraging entrepreneurship and e-government initiatives and combating child trafficking and corruption.

The participants were chosen because they represent a microcosm of the technology industry and they make efforts to do social good. Kutcher, and his actress wife Demi Moore, for example, have a foundation that works on trafficking issues. Kutcher is also active in social media.

“They are taking off their CEO and commercial hats and putting on their expert hats,” Cohen said

-- Jessica Guynn

Photo: EBay CEO John Donahoe who is taking part in the technology delegation to Russia.


Confessions of a Foursquare cheater

February 16, 2010 | 10:22 am

Jbum_portrait_cropped It all began when Burbank software engineer Jim Bumgardner decided he wanted to be mayor of the North Pole. Bumgardner, who was checking into the Hill Street Cafe in Burbank, was a new recruit to fast-growing Foursquare, one of the major players in a new social networking space that lets users “check in” and alert friends to their current location.

Foursquare is the successor to Dodgeball, which Dennis Crowley started in 2004 and sold a year later to Google. Google killed the service. So Crowley kicked it off again with business partner Naveen Selvadurai last March during South by Southwest, the annual technology and musical festival.

You earn “badges” for checking into venues. One of the chief goals of Foursquare is to become “mayor” of a particular location. The better the location, the greater the bragging rights.

So it was only be a matter of time before players started bending the rules. Bumgardner, 47, who is also a part-time teacher, author and musician, may have been the first to blog about it.

Bumgardner, who has been interested in social media since the mid-1990s, has been using Foursquare since January. He says it took a few weeks for him to warm up to the service, which he initially thought was “annoying.”

“It definitely gets more appealing when you start earning badges and mayorships,” he said.

He started cheating on Feb. 7.

"Basically I thought it would be funny if I could add the ‘North Pole’ to my list of mayorships, and I started to wonder how to pull it off,” he said in an e-mail interview. “Once I got started on that project, I realized how ridiculous the Foursquare security was. I tried to imagine a variety of different ways that someone more malicious than I could exploit the foursquare service, and I tried a few of them out, one-by-one. My goal was to eventually reveal my findings, so Foursquare would be motivated to tighten their security. But obviously I was having a bit of fun during my land grab.

“I realized I could not only grab the North Pole, but possess most of the major world landmarks -- the Statue of Liberty, Mount Rushmore, The Taj Mahal, ala Dr. Evil -- by writing a script to check into them every day.

“I imagined a scam in which someone could ‘frame’ a celebrity by creating fake accounts and having them check into seedy venues, so I tried my hand at that. I realized that any visitor to the Martha Stewart show, or her office building, who was also a foursquare user, would encounter the fake account I had created for her, and discover that ‘Martha’ had been visiting pawn shops, and 99-cent stores. Similarly, any visitor to the Kodak theater would discover my fake ‘Simon’ account. I thought it was important to demonstrate this scam, so that Foursquare would eventually take steps to prevent it.

“I realized the security was so poor, that I could probably take over every single Starbucks as ubiquitous as they are. So I created a set of ‘Java Monkey’ bots that grabbed about 120 in a single week. If I had made a few more of them, and left them turned on, I would have eventually grabbed every single Starbucks. This exploit could be used by rival businesses to ‘poison’ the venues of their competitors, or used as a platform for malicious advertising.

"By the end of the week, I had about 10 scripts, each operating different accounts, running in the background on my laptop, each one checking into a different venue every 20 minutes or so. After a week of this kind of stuff, I discovered the simple ‘boat’ hack, and started giving people boats (you add the tag "boat" to an airport, and every Foursquare user who checks into the airport gets the ‘I'm on a boat!’ badge).

On Monday while eating breakfast with his wife at the same diner where he conceived the “North Pole” idea, he realized his job was done. So he headed home to share with the world what he had learned.

The blog post went viral. Crowley responded in a comment. As Foursquare closes in on 500,000 users, cheating has increased, he said.

“There’s a weird balance between a social utility (‘find your friends’) and a social game (‘most checkins gets your on the leaderboard!’) that we’re still working on figuring out. On one hand, we want everyone to be able to check-in from anywhere on any device. We’ve never liked the idea of creating a service that only your coolest friends with the coolest phones could use so we made sure any user on any phone would be able to check-in (SMS. mobile_web) On the other hand, the social game really works best when you can rely on GPS accuracy to police the checkins – if you’re not really there, you shouldn’t get credit for being there, right?

"But what’s more valuable – a system in which everyone can play and participate? Or a system that places emphasis on the validity of each checkin/post at the expense of all inclusiveness? I think the thing that makes fourssquare so interesting – and yet so difficult – is that it wants to be both things at the same time. And if you survey users, just as many use it for finding their friends as they do for trying to get points / badges / mayorships.

“At Foursquare, I think we still have some thinking to do on this. We do see a lot of fake checkins (yes, we log and flag them… i think 2-3% of total checkins were “fake” last time we checked) and there are a few bad apples that like to steal mayorships from their couch. We’ve been punting on addressing this because it requires removing some of the magic from foursquare (mayors, points, badges) for users with non-GPS phones. “We often wonder why people ‘cheat’ when there’s really nothing to win – it’s not like we’re giving away trips to Hawaii or Ford Fiestas over here. But I guess the combo of mayorships, local recognition and, hey, maybe a free slice of pizza is a little too much for some people to live without. :)”

-- Jessica Guynn

Photo: Jim Bumgardner Credit: Kevin Bjorke


Online commerce could be next for Google as it recruits EBay executive

February 16, 2010 |  8:51 am

Google may be poised for a push into online commerce.

Google said Tuesday that Stephanie Tilenius would join the Internet giant as vice president of commerce, a new position.

The EBay veteran said in September she would leave the Silicon Valley auction site. Google has tried to create a rival to PayPal, EBay’s online payment service.

In addition to Google Checkout, Google has made some subtle moves into online commerce, such as showcasing shopping results for items such as “women’s white blouses” on its search pages. 

Tilenius, co-founder of PlanetRx.com, made a name for herself at EBay after arriving in 2001, running a number of divisions and holding a variety of executive roles. 

A Google spokeswoman said Tilenius would not be available for an interview Tuesday. A person close to the situation said: "Stephanie will be leading our efforts to develop digital content and commerce in the cloud and will be our point person for everything commerce related -- including product search and payments -- an area where we see tremendous opportunity for growth."

-- Jessica Guynn


Google Buzz is planning more changes to please -- and appease -- users

February 15, 2010 |  5:29 pm

Even more changes are coming to Google Buzz. That’s the upshot from my conversation with Google product manager Todd Jackson.

Google His team has assembled a “war room” in its Mountain View, Calif., headquarters where engineers and executives are weighing user criticism and rolling out updates.

Google has twice tweaked its new social networking tool in response to privacy complaints. Users have also complained that the product is “noisy,” with people who frequently post or who get a lot of comments dominating. That’s one issue that Google plans to “tune” shortly.

Google also plans to reach beyond its 20,000 employees to test new features in the future.The team was surprised by the negative feedback but moved quickly to respond to it, working around the clock since Friday when Buzz became a major topic at the weekly company meeting.

The chief issue the team tackled Friday night: creating a feature that suggests people to follow, rather than having new users automatically follow frequent e-mail and chat contacts. Early Saturday morning, the team got buy in from executives including Google Vice President Bradley Horowitz. Then they spent the day writing the code. The changes will roll out this week.

Critics are still taking the company to task. The Electronic Privacy Information Center plans to file a complaint with the Federal Trade Commission on Tuesday.

Jackson said Google has worked hard to address the concern that it wasn’t doing enough to protect users' privacy. It’s unclear whether Buzz is catching on. Google says tens of millions of people have begun to use it.

“We didn’t get things right in the beginning,” Jackson said. “We are working extremely hard to fix that. We are going to continue working and making the product better as fast as we possibly can.”

-- Jessica Guynn

Photo credit: Kimberly White / Bloomberg News




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