More AI agents doesn't mean more intelligence, it often means more fragmentation: lost context, conflicting decisions, repeated work. Worktual's AI-Native Super Agent unifies that into one shared intelligence layer, powered by Cognitive CDP + CVM, so understanding, reasoning, deciding, and acting happen in one continuous flow. Swipe through to see how it works → #AgenticAI #Worktual #CDP #CVM #AINative #Superagent
Worktual
Software Development
Worktual builds AI-native enterprise software that transforms customer intelligence into coordinated business outcomes.
About us
Worktual builds secure, bespoke Advanced AI systems that help ambitious organisations future-proof their operations and achieve lasting competitive advantage. Our solutions go beyond automation. We design Advanced Intelligence built from your own data, processes, and expertise - systems that learn, adapt, and evolve with your business. This isn’t off-the-shelf software. It’s intelligence engineered to deliver measurable performance, resilience, and growth. Through our Service-as-a-Software model, we combine consultancy insight with technical excellence, embedding AI directly into how you work. From AI Contact Centres and Customer Data Platforms to Chatbots, Campaign Management, and Workflow Automation, every Worktual system integrates securely with your infrastructure, strengthens efficiency, and sharpens decision-making. We partner with leaders who want more than incremental change - those seeking transformation built on insight, not hype. Our AI is trained on your world, tuned to your goals, and aligned with your future. Worktual doesn’t just implement technology. We engineer a secure, bespoke intelligence layer that compounds in value - keeping your business faster, smarter, and permanently ahead. Why over 1,500+ businesses trust Worktual: • 78% faster resolution times across channels • 60% of routine queries handled automatically by Lola/Lucas • 40% improvement in customer satisfaction scores • 35% reduction in total comms stack costs
- Website
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https://www.worktual.com
External link for Worktual
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Business communications, Live Chatbot, Contact Centre, AI Agent, customer experience, AI Chatbot, CCaaS, AI Native CRM, AI CRM, Cognitive CDP, CVM, Ticketing System, Campaign Management, Unified Intelligence, Unified AI, AI-Native CDP, and CDP
Locations
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Primary
Get directions
Level 18, 40 Bank Street
Canary Wharf
London, E14 5NR, GB
Employees at Worktual
Updates
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AI agents without proper evaluation have a 47% rollback rate, versus 9% for those built right (Forrester, 2026). Worktual's AI Ticketing is engineered to that reliability bar, auto-escalating before an SLA breaches, not after. Book a Demo - https://lnkd.in/gGfbFY-P #AgenticAI #Worktual #Ticketing #AINative
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Calls, chat, and email, one dashboard, one team. Worktual's AI Contact Centre unifies every channel with built-in agent assistance, so your team responds faster without switching tools. https://lnkd.in/gxRqNNS6 #AgenticAI #CCaaS #Worktual
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How many different tools does your team use to know about a stakeholder? Spreadsheet here, CRM there, WhatsApp somewhere else... Curious how bad it actually gets out there. #CustomerExperience #B2B #AICRM #CustomerSuccess #AInative #Worktual
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Customer service is moving from AI-assisted to AI-led. EY's latest thinking on GCCs highlights how AI is changing customer service; from improving individual interactions to reshaping how customer service is designed and operated. The interesting shift isn't simply adding AI to the contact centre. It's connecting customer signals, business context and AI-driven action across the customer journey. That's where the next generation of customer experience will be built: less disconnected automation, more connected intelligence. Worth a read - https://lnkd.in/gM8QjWFr
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80% of enterprise apps now embed an AI agent. Only 31% run successfully in production (Gartner, S&P Global). The gap isn't the model. It's everything around it, context, memory, guardrails, the harness. The differentiator won't be model size. It'll be the harness. Worktual's blog tells you more - https://lnkd.in/ghhEQe_J #AgenticAI #Worktual #AIHarness #Compliance
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Your CRM shouldn't just record what happened. It should know what to do next. From data entry to intelligent action with Worktual. https://lnkd.in/gpg57wqH #AI #CRM #AgenticAI #Worktual #intelligentcrm
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Stop managing support tickets like it's 2010. Let AI route, prioritize, and respond to customer queries in seconds. Book a demo for Worktual's AI Ticketing system today - https://lnkd.in/gGfbFY-P #CustomerSupport #AIHelpDesk #CustomerExperience #TicketingSystem #Automation #AITicketing
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Support teams are evolving with AI resulting from faster answers, smarter workflows, better experiences. And as automation grows, it helps to measure what matters most: end-to-end resolution. Track resolution rate, re-contact rate, escalation quality, and first contact resolution alongside deflection. Worktual helps teams optimize AI-powered support outcomes with the right metrics. Read more - https://lnkd.in/guBxT4JK #AgenticAI #CustomerSupport #Worktual
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Customer: "wow. great. my order is STILL not here. loving this." A keyword bot reads that as positive. Lola doesn't. Lola catches the sarcasm, the frustration behind it, and responds like it's an angry customer, because it is. Then knows exactly when to bring in a human. That's Worktual's Lola: tone-aware, not just keyword-aware. https://lnkd.in/gFzkXJNW #AgenticAI #Lola #Worktual
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