TCN

 Learn why TCN’s scalable, reliable contact center solutions are the perfect fit for the utility industry. Read the full article now to see how TCN can help with surges in call volume during extreme weather or power outages and more. #UtilityIndustry #ContactCenter #TCN #TechStack

We’re proud to sponsor ACA International’s The Clinic on September 10 from 1-2 PM CT. This month’s conversation, “When the Client Is Under Attack: What Agencies Need to Know Before Disruption Hits,” will focus on what agencies should be thinking about when a healthcare client experiences a cyberattack, data breach, system outage, or ransomware event. Join the conversation as participants explore operational readiness, client communication, data and backup considerations, compliance risk, and how agencies can prepare to remain steady partners when disruption hits. Click here to add it to your calendar:https://ow.ly/RbKo50ZHjj0

Why did BPO Collections Ltd choose TCN? In this short, Steven Smart, head of respect and program manager at BPO Collections Ltd, shares why the company chose TCN. One of the key benefits? The seamless blend of powerful features, including Business Intelligence tools and Workforce Management. By bringing these capabilities together, teams can gain greater visibility, make more informed decisions, and operate as efficiently as possible. It’s all about giving teams the right tools to work smarter, optimise performance, and deliver better results. Watch the full video here: https://lnkd.in/ebcGbXQY #TCN #BPOCollections #BusinessIntelligence #WorkforceManagement #ContactCentre #Collections #CustomerExperience #OperationalEfficiency

Managing first-party EBO and third-party healthcare collections means juggling two completely different operational models: one high-volume inbound customer service, the other focused on outbound outreach. Brandon Husman, VP of IT and Strategy at State Collection Service, shares how unifying communication data under one roof with TCN helps manage both with ease. Watch now to see how the right technology partner supports rapid growth in healthcare revenue cycle management! #HealthcareFintech #ContactCenter #RevenueCycle #ITStrategy #DigitalTransformation #TCN

Please join us in welcoming Florian Vladut Andrei to the EU team! Vlad joins us as an Account Manager, working alongside Alexandru Dima and Mario Anghel from our Romanian office, which supports our growing UK and EU client base. Vlad is a detail-oriented and highly focused professional with a proactive mindset and a genuine curiosity for learning and problem-solving. His diverse background spans team management, customer service, e-commerce operations, web development and content moderation. He brings a strong work ethic and a creative approach to his work, alongside a real passion for continuous learning. Outside of work, Vlad enjoys reading and has a background in martial arts and bushcraft. Vlad is fluent in English and Italian and will be supporting TCN's continued growth in these countries. He thrives in collaborative environments and we’re excited to see the experience, energy and fresh perspective he brings to the team. Welcome to the team, Vlad! We’re delighted to have you on board. #WelcomeToTheTeam #TCN #TeamTCN #AccountManagement #CustomerExperience #EUTeam

Hear from Steven Smart about why BPO Collections Ltd chose TCN. In this short video, Steven shares why the team chose TCN and the difference it has made to their business. BPO Collections uses TCN for both inbound and outbound dialler campaigns, giving them a flexible blended approach. They also use TCN’s BI and WFM features to help the business operate as efficiently as possible. One of the biggest reasons they chose TCN was flexibility and scalability. With three other companies within their parent group also using TCN, they’ve been able to create commonality across the businesses while giving their teams a platform that is simple to use. And the response from their staff? Extremely positive. Steven says the simplicity of TCN made the transition easy for agents and that positive experience has translated directly into a better customer experience. He says the BPO team took a very risk-averse approach to migration. And as it went so well they realised they could have moved much faster! They successfully transferred around 100 agents without a second of downtime. Steven says that any for organisation considering a move but worried about the risks of changing systems, migration with TCN isn't complicated. TCN can give you the confidence that the process can be simple, scalable and seamless. Watch the video to hear more about BPO's experience with TCN. Emma Reynolds (MCICM) Spencer Taylor FCICM Andy Brooks MICM Alexandru Dima Mario Anghel Florian Vladut Andrei Kerry Sherman #TCN #BPO #Collections #ContactCentre #CustomerExperience #Dialler #WorkforceManagement #BusinessIntelligence #Scalability #Technology #CustomerService

We’re absolutely thrilled and incredibly proud to share that TCN has been named a finalist across multiple categories at the CSA Awards in the UK! 🏆🎉 We’ve been shortlisted for Credit Services Association International Member of the Year and the Team Award, recognising the incredible people, teamwork and commitment behind everything we do. And we are delighted that Emma Reynolds (MCICM), UK Account Manager and Business Development representative is a finalist in the Personal Merit Award 🏆 And it gets even better… we’ve also been shortlisted alongside our client Overdales Legal Limited for the Business Innovation Award! 🙌 To see TCN recognised across these categories is a huge honour and a real reflection of the innovation, collaboration and dedication of our fantastic team and the strong relationships we build with our clients. A huge thank you to the Credit Services Association for this recognition, and to everyone at TCN who continues to contribute, challenge and inspire us every day. Now for the exciting part… fingers crossed for the awards! 🤞🏆 We can’t wait to celebrate with everyone and catch up with friends and colleagues at what is always a fantastic event next month! 🥳 Spencer Taylor FCICM Andy Brooks MICM Kerry Sherman Mario Anghel Alexandru Dima Florian Vladut Andrei McKay Bird Mark Buckley Darren S. Rogers Ash Higson Conor B. #CSA #TCN #Finalist #MemberOfTheYear #TeamAward #BusinessInnovation #Collections #CreditManagement #Teamwork #Innovation #Proud #UKCCC

When rapid growth hits, manually calculating metrics, call volumes, and agent schedules across dozens of spreadsheets quickly becomes unsustainable. Kelsey Jones, Customer Service Manager at Nuvative, shares how moving away from Excel and adopting TCN's Workforce Management (WFM) and Scorecard Evaluations transformed their daily workflow and simplified tedious tasks to save time in the contact center. Check out how modernizing your tech stack takes the stress off management and boosts efficiency! #ContactCenter #WorkforceManagement #WFM #DigitalTransformation #CustomerExperience #OperationalExcellence #TCN

We are excited to be partnering with Mike Gibb and AccountsRecovery.net! Get your submissions in now and we will see you in Denver!

In a world full of grandiose tech promises, reliability and genuine partnership stand out. Alasdair Skeoch, Managing Director at BPO Collections, shares how deploying TCN across four UK businesses created a unified platform that agents actually enjoy using. By standardizing technology, their team can leverage subject matter expertise seamlessly across every location. Watch the full video here 👉https://lnkd.in/gvwwfQP9 #CustomerExperience #ContactCenter #FinTech #BusinessPartnership #BPO #TCN