Profiles

Posted a reply to WP Statistics no longer working after 14.13 update, on the site WordPress.org Forums:
We’re really glad to hear it’s working again, and we truly appreciate you taking the…

Posted a reply to WP Statistics no longer working after 14.13 update, on the site WordPress.org Forums:
Hi @criticjonni Thank you for reaching out and for the detailed troubleshooting steps you've already…

Posted a reply to Version: 14.13 – No activity, on the site WordPress.org Forums:
Thank you for the update. We recommend setting the Tracking Method to "Client Side Tracking…

Posted a reply to Version: 14.13 – No activity, on the site WordPress.org Forums:
Hi @ricoeastwood I just wanted to follow up and ask - has the issue been…

Posted a reply to Version: 14.13 – No activity, on the site WordPress.org Forums:
Hi @slavaws, Thanks for reaching out! Could you please let us know if you're using…

Posted a reply to Visitors before June 10th disappeared, on the site WordPress.org Forums:
We're glad to hear that the issue has been resolved. We apologize for any inconvenience…

Posted a reply to wp-statistics-post-summary Error, on the site WordPress.org Forums:
Hi @j1nakayama @u3aredcliffe @jonfabritius We're pleased to inform you that the issue mentioned in this…

Posted a reply to Visitors before June 10th disappeared, on the site WordPress.org Forums:
Hi @ulim We wanted to inform you that the issue you reported has been resolved…

Posted a reply to Count not correct after switching to client side tracking, on the site WordPress.org Forums:
Thank you. It is possible that this has caused the difference in the statistics.. We’ve…

Posted a reply to Count not correct after switching to client side tracking, on the site WordPress.org Forums:
Thanks for your message! Could you please check if Mod Security is enabled on your…

Posted a reply to Wp-Admin Dashboard widgets empty, on the site WordPress.org Forums:
Thank you for reviewing and informing us about this matter. We will investigate this issue…

Posted a reply to Wp-Admin Dashboard widgets empty, on the site WordPress.org Forums:
Could you please send us the list of plugins installed on your site? You can…

Posted a reply to Wp-Admin Dashboard widgets empty, on the site WordPress.org Forums:
Hi @deindorfleben I hope you're doing well! I wanted to check in and ask if…

Posted a reply to Count not correct after switching to client side tracking, on the site WordPress.org Forums:
Hi @lodree Thank you for following up and informing us about this matter. If you…

Posted a reply to Apache mod_sec, on the site WordPress.org Forums:
Hi @richardkentgates We've attempted to replicate the issue using the default configuration but were unable…

Posted a reply to Wp-Admin Dashboard widgets empty, on the site WordPress.org Forums:
I hope you're doing well. I just wanted to follow up and ask if you've…

Posted a reply to Count not correct after switching to client side tracking, on the site WordPress.org Forums:
Dear @lodree Thank you for the update and for following the suggested steps. We’re currently…

Posted a reply to C’est NUL, on the site WordPress.org Forums:
Dear Johan, I'm really sorry to hear about the issues you’ve run into. We always…

Posted a reply to Wp-Admin Dashboard widgets empty, on the site WordPress.org Forums:
We apologize for the delay in our response. This issue is due to a conflict…

Posted a reply to wp-statistics-post-summary Error, on the site WordPress.org Forums:
Dear @j1nakayama @jonfabritius @u3aredcliffe We have identified an incompatibility between WP Statistics v14.10.1 and WordPress…

Posted a reply to Online users Bug?, on the site WordPress.org Forums:
We are glad to hear that your issue has been resolved. If you have any…

Posted a reply to Why you set Cookies, on the site WordPress.org Forums:
Hi @gj2020 When the "Set Cookie" option in our settings is enabled, our plugin sets…

Posted a reply to Wp-Admin Dashboard widgets empty, on the site WordPress.org Forums:
Hi @deindorfleben It appears that this issue may be caused by a conflict with another…

Posted a reply to Shrinking Charts, on the site WordPress.org Forums:
We are glad that your issue has been resolved. If you have any questions or…

Posted a reply to Shrinking Charts, on the site WordPress.org Forums:
Hi @gregf I wanted to let you know that we’ve just released version 14.10.1, which…

Posted a reply to Online users Bug?, on the site WordPress.org Forums:
Hi @spielo @ads97129 I wanted to let you know that we’ve just released version 14.10.1, which…

Posted a reply to no info @ ‘Detailed Statistics on Search Engine Referrals’ page., on the site WordPress.org Forums:
It seems that you are using a caching plugin, and after updating the plugin, the…

Posted a reply to wp-statistics-post-summary Error, on the site WordPress.org Forums:
Please change the date filter in the top right corner for the Daily Traffic Trend…

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
Hi @gj2020 Since you have also created another support request at the link below, and…

Posted a reply to no info @ ‘Detailed Statistics on Search Engine Referrals’ page., on the site WordPress.org Forums:
Hi @gj2020 Thank you for opening the thread. Please check in Statistics - Settings -…

Posted a reply to wp-statistics-post-summary Error, on the site WordPress.org Forums:
Thank you for the details. Unfortunately, we were unable to reproduce your issue. However, based…

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
We are glad to hear that your issue has been resolved.

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
Please check the Statistics - Geographic section to see if the countries of the visitors…

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
Since this issue has only occurred in Firefox for you, it is likely that you…

Posted a reply to Visitors before June 10th disappeared, on the site WordPress.org Forums:
Thank you for the detailed explanation. There is no need for a screenshot. We understand…

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
Please open the Web Developer Tools by pressing the Ctrl + Shift + I shortcut…

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
It seems that a conflict with one of the plugins is causing the display issue…

Posted a reply to WP Statistics component issues with RSFirewall component, on the site WordPress.org Forums:
Hi @mira25 Please provide your website address along with a copy of the Site Health…

Posted a reply to Change Count, on the site WordPress.org Forums:
We are glad that we could answer your question. If you have any questions or…

Posted a reply to Visitors before June 10th disappeared, on the site WordPress.org Forums:
Hi @ulim Thank you for opening the thread. It is likely that before June 10,…

Posted a reply to No info on the statistics page, on the site WordPress.org Forums:
Hi @rogerraketernase During our review, the statistics are being recorded correctly on your site. Are…

Posted a reply to Change Count, on the site WordPress.org Forums:
All the data and reports you see are retrieved from the wp_slim_stats table. The IPs…

Posted a reply to wp-statistics-post-summary Error, on the site WordPress.org Forums:
Thank you for sending the logs. The issue is likely due to a conflict with…

Posted a reply to Change Count, on the site WordPress.org Forums:
Your request has been reviewed by the team, but unfortunately, we still did not fully…

Posted a reply to Change Count, on the site WordPress.org Forums:
Hi @steveneray Unfortunately, we did not fully understand your question. Please provide more details and…

Posted a reply to wp-statistics-post-summary Error, on the site WordPress.org Forums:
Hi @j1nakayama Thank you for reaching out. In order to help us troubleshoot the issue,…

Posted a reply to Shrinking Charts, on the site WordPress.org Forums:
Hi @gregf Thank you for bringing this issue to our attention. It seems like the…

Posted a reply to Unique visitors (or not), on the site WordPress.org Forums:
Hi @tjeerd-engel All visitors are unique, and each visitor is counted every day. This means…

Posted a reply to Count not correct after switching to client side tracking, on the site WordPress.org Forums:
Upon our review, the statistics on your site are being recorded without any issues. We…