Carv

BPOs have always won on one thing: Hiring fast, at high volumes, over and over. But AI is now doing the actual work BPOs used to hire people for – and that's forcing the whole industry to rethink who and how they hire, from sourcing to screening to scaling teams up (and down). 📅 Tomorrow at 4pm CET / 10am ET / 7am PT, our co-founders Barend Raaff and Matthijs Metzemaekers unpack what BPO hiring looks like in the AI era, and why hiring is the first place your workforce model gets stress-tested. If you haven't yet, save your spot 👇 https://lnkd.in/exbC--eX 

Part two of our summer reading list zooms in on staffing specifically: Our own thinking on where AI transformation is paying off (and where it's failing), plus a few outside reads on where the industry actually stands right now. 🧡 Raising the Operational Ceiling: Agentic AI and the Future of Enterprise Staffing: https://lnkd.in/eK5jG9HG 🧡 Agentic AI's Impact at ManpowerGroup Talent Solutions: https://lnkd.in/eqsT8eKJ 🧡 The Mid-Market Playbook: Competing on AI Without an Enterprise Budget: https://lnkd.in/e3PdUygA 🧡 Why AI Fails in Staffing Firms – and How to Avoid It: https://lnkd.in/eCARRv-j 🔵 Staffing Renaissance: How AI Predictions Missed the Mark from Staffing Industry Analysts: https://lnkd.in/e3P7kQz4 🔵 AI Is Raising the Bar for Recruiters, Not Replacing Them from Forbes: https://lnkd.in/eP5aUJCd 🔵 Ethical AI: A New Strategic Imperative for Recruiting and Staffing from MIT Sloan Management Review: https://lnkd.in/di_xaAku 🔵 Invest in the Workforce for the AI Age: A Blueprint for Scale, Skills, and Responsible Growth from World Economic Forum: https://lnkd.in/gXRcvTyK

With summer in full swing, chances are you have a bit of time on your hands. And what better way to spend that time than upskilling and preparing for the post-summer rush? To get you going, we've collected the best-read articles on agentic AI from our own blog, as well as some of our favorite reads from across the web. 🧡 What an AI Agent Actually Is (And Why It Matters for Volume Hiring): https://lnkd.in/eQzZc8Mi 🧡 What AI Transformation Means in Recruitment: https://lnkd.in/ebghJEYS 🧡 To Succeed with AI, Recruitment Needs a New Operating Model: https://lnkd.in/eSHWEyMA 🧡 Why Outcome-Led AI Agents are the Future of Recruitment: https://lnkd.in/e_DhskKD 🧡 Carv's AI Impact Framework for Recruitment: https://lnkd.in/erWUg87Q 🔵 The Top Four Trends for Talent Acquisition in 2026 from Gartner: https://lnkd.in/e9z3aGRt 🔵 Six Shifts to Build the Agentic Organization of the Future from McKinsey & Company: https://lnkd.in/eUQe9hDZ 🔵 9 Trends Shaping Work in 2026 and Beyond from Harvard Business Review: https://lnkd.in/eMqZt-2Q 🔵 2026 Global Human Capital Trends from Deloitte: https://lnkd.in/gAVG9W2r 🔵 Rethinking Organizational Design in the Age of Agentic AI from MIT Technology Review: https://lnkd.in/dMbvXWBY Bookmark what you need, skip what you don't, and if you've got a piece that changed how you think about any of this, drop it in the comments – we're always looking for the next thing to read!

As AI takes over more recruiting tasks, recruiters have an opportunity to spend more time where they create the most value. But getting there depends on implementing AI intentionally. Efficiency, cost savings, and improving candidate experience are strong drivers, but Paul Beglinger argues there's a fourth factor we need to take into account 👇 https://lnkd.in/eM5YQpjX

BPOs have always competed on scale and efficiency, staffing up large workforces fast. With AI encroaching on the domains BPOs used to hire for, the industry is forced to reinvent itself. To stay competitive, BPOs need to rethink not only their offering but also their operating model, and hiring is where that starts. Join Matthijs and Barend on July 29 to explore: → Why hiring is the first place a BPO's workforce model gets tested → How disconnected systems and manual processes hit the bottom line directly → How putting AI at the core of hiring is key to future BPO success Save your spot below!

With AI agents becoming part of the workforce, a question arises: How do you measure their impact? 🤖 In this conversation with ManpowerGroup Talent Solutions, we explore the framework we've developed for evaluating AI agents as part of a talent operation. Because how do you measure: 🔸 How much work AI completed autonomously 🔸 Where humans added value 🔸 Whether quality improved at scale 🔸 Which leading indicators predict outcomes If AI is becoming part of your operating model, it needs to be measured like part of your operating model. 🔍 Full webinar link in comments!

🎬 At Pathé, delivering moviegoers a great night out is the top priority. From the moment someone walks into a cinema until the credits roll, every part of the experience is designed with the guest in mind. The question was: Why should the candidate journey be any different? Together with the Pathé team, we reimagined their hiring process with agentic AI at its core, creating a candidate experience that’s personal, responsive, and scalable. The impact: ✅ Time-to-hire reduced from 32 days to 14.5 days ✅ 50% reduction in recruitment costs ✅ A candidate experience that reflects the same service standards Pathé is known for Proud of what we’ve built together Louka Bot and even more excited about what’s next. 🎥 Check out the full story 👇

We’ve all seen it: more TA tech… but not necessarily better hiring. Together with Avature, we're joining ManpowerGroup Talent Solutions RPO's next Innovation Unlocked session where we’re unpacking a question every TA leader is facing: When does TA technology actually add value and when does it get in the way? A practical conversation on:  → What to automate vs. keep human  → How to avoid tool overload  → Where AI actually drives impact Great to partner with Avature and ManpowerGroup Talent Solutions RP on this conversation and bring our joint perspective on agentic AI in volume hiring. 🗓️ May 20 | 4:00 PM CET 👉 https://cvent.me/3ogDm9 🎤 Derek B. | Elyse Nicole Garrett | Chris M. Hanson | Matthijs Metzemaekers

In high-volume logistics hiring, every minute matters. ⏱️ For DHL Express, that means thousands of candidates expecting fast, personal responses, every day, around the clock. So together, we reimagined their hiring process with agentic AI at the core: ✅ Hundreds of autonomous candidate conversations every day ✅ 24/7 instant engagement ✅ 26 hours saved per hire Lonneke Schagen - Eelman and team, we're proud to be building this together 🤝