What is the Connect Customer agent workspace?

Connect Customer agent workspace is a single, intuitive application that provides your agents with all of the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. Contact center agents might be required to use more than seven applications to manage each customer interaction, digging through various tools to process simple requests, and frustrating customers on hold. Connect Customer agent workspace integrates all of your agent tools on one screen. You can customize the agent workspace to present agents with step-by-step guidance to resolve customer issues faster.

Sign up for an AWS account

To get started with AWS, you need an AWS account. There are two ways to sign up for AWS. If you want complete control over account configuration and where your content is stored, or if you have regulated workloads such as HIPAA or FedRAMP, use Sign up for AWS (advanced). If you are a new user and want to use a login you already own to sign in to AWS and create an AWS environment with preconfigured defaults in select AWS Regions, use Sign up for AWS.