DHL eCommerce

Almost 3 in 10 shoppers globally now send deliveries to out-of-home locations like parcel lockers, according to the 2026 E-commerce Trends Report. 🌍 In Europe, that number is even higher: 1 in 4 shoppers predominantly use parcel lockers for delivery, and 1 in 3 use them for returns. In Poland, 68% of shoppers primarily choose parcel locker delivery. In the Czech Republic, it's 56%. In Sweden, 45%. And the demand keeps growing. It's no surprise then that 97% of businesses say out-of-home delivery locations are essential to securing sales and repeat business. Which market surprises you most on this list? #Ecommerce #ParcelDelivery #LastMile

Customer loyalty at DHL eCommerce Türkiye is up 47.55% in our first year, as measured by the Net Promoter Score (NPS). 📈 Behind that number is a clear focus on making shipping simpler and customer support faster. Our new Individual Online Shipping module gives customers a single, end-to-end digital interface - and thanks to a joint initiative with DHL Express, they can now manage both domestic and international shipping through one network. Customer support has improved too. Our digital assistant has handled 2.3 million chatbot interactions, with satisfaction scores rising by 9%. Across our digital assistant and WhatsApp channels, we've hosted more than 100,000 live chats, with live chat satisfaction rising from 3.9 to 4.4. We're proud of these results, but we're just getting started. We look forward to helping our customers grow their businesses - with outstanding customer service every step of the way. How can we help you grow your business in Türkiye and beyond? #DHLeCommerce #CustomerExperience #Türkiye

44% of businesses still don’t ship internationally. That’s a lot of potential customers left across the border. Great insight from Ryan Doherty on how businesses can test international demand and grow from there. Worth a read #CrossBorder #InternationalShipping #DHLeCommerce

🚨 Spoiler alert: The correct answer is in the comments below.

🌿 69% of sellers in Sub-Saharan Africa, 67% in MENA and 66% in Asia Pacific say they prioritize sustainability and plan to expand their offerings in this area. Our latest DHL E-Commerce Trends Report shows that while priorities vary across regions, the direction is clear: sellers are investing in sustainability as customer expectations continue to evolve. For online businesses, this can mean offering more delivery choices, providing clearer information about environmental impact and working with logistics partners that support lower-emission delivery options. Which sustainability options are you offering your customers? #DHLeCommerce #CustomerExperience #Logistics

Ireland tops the list of European countries by e-commerce revenue share in 2025, with 38% of company revenue coming from online sales. Denmark and Belgium follow closely, while the Netherlands rounds out the top 10 at 22%. The spread across the list shows just how differently #e-commerce is developing across #Europe - and where the biggest opportunities still exist for businesses looking to grow their digital presence and cross-border reach. Is your market on the list - and does the ranking surprise you? #DHLeCommerce #Business #Logistics

Summer feels calm, but behind the scenes, peak season is building. Demand rises steadily throughout Q4 – and December could bring an activity spike for half of all businesses. For e-tailers, this means the time to prepare is now. 📆 The message is clear: securing the essentials now - like flexible inventory, marketing, and fulfillment strategies - will help your business handle sudden lift-offs to come. Ready to make this peak season your strongest yet? Download the DHL e-Commerce Trends Report: Business Edit – link in comments. How is your business preparing for peak? #Ecommerce #PeakSeason #Retail

Cheers to the weekend! ☀️ Here's wishing you a fridge stocked with cold ones - like our non-alcoholic lager - or a courier ready to deliver them. 😉 #DHLeCommerce #NonAlcoholicBeer #refreshing

67% of shoppers abandon carts because of the delivery offering. Only 52% of businesses see it as a key factor. 🤔 That gap matters. And it shows up across the board. 58% of shoppers say the returns offering affects whether they complete a purchase - yet only 46% of businesses recognize its impact. Shoppers make decisions based on what happens after they click "buy." Delivery and returns are not the final step. They are where trust is built or lost. The data from our 2026 E-commerce Trends Report tells a clear story: closing the gap between what shoppers expect and what businesses prioritize is where growth happens. Are you seeing this gap in your own business? #eCommerce #Logistics #DHLeCommerce

One year of DHL eCommerce Türkiye - and the numbers tell the story. 💪 145 million+ shipments. A €300 million investment in 6 new transfer centers including in İzmir and Ankara. 420 new vehicles added to our fleet, with 250 more planned for 2026 - including electric vehicles for last-mile delivery. We've spent this first year building a network that handles domestic and international shipping in one place, backed by high-tech infrastructure and a new Individual Online Shipping app that gives customers a single digital interface from start to finish. And we're just getting started. More capacity, more electric vehicles, and LEED Gold Certification targeted for our new facilities are all on the road ahead. Where do you see e-commerce in Türkiye heading next? #DHLeCommerce #Türkiye #Ecommerce