Any individuals, including passengers and employees, are welcome to provide feedback about our Accessibility Plan and/or feedback regarding any encountered barriers at YEG. Please connect with us personally or anonymously, by using the email, phone number or mailing address outlined below, by submitting an online feedback form through our website or through social media by direct messaging (links provided below). Our feedback options provide an acknowledgement of receipt, and can maintain anonymity.
Feedback about the implementation of the Accessibility Plan and or any encountered barriers with YEG are received, reviewed and kept on record by the Manager, Passenger Experience and Terminal Services. Responses will be provided in a timely manner, unless the feedback is submitted anonymously.
Should you require an alternate format of this feedback process description, please contact us by using any of the methods listed above.